Welile Promise Hlongwane

• Managed the day-to-day operations of residential and student accommodation properties.
• Marketed vacant units and coordinated property viewings for prospective tenants.
• Screened tenant applications and facilitated the leasing process.
• Prepared lease agreements and ensured compliance with rental policies and regulations.
• Collected rent, monitored arrears, and followed up on outstanding payments.
• Addressed tenant enquiries, complaints, and maintenance requests promptly and professionally.
• Coordinated repairs and maintenance with contractors and service providers.
• Conducted regular property inspections to ensure the premises were well maintained.
• Managed tenant move-ins and move-outs, including property condition assessments.
• Maintained accurate tenant records, rental schedules, and financial reports.
• Ensured compliance with health, safety, and municipal regulations.
• Assisted in resolving tenant disputes and enforcing lease terms where necessary.

Additional

• Managed student accommodation facilities and ensured a safe, comfortable living environment.
• Oversaw room allocations, occupancy levels, and tenant onboarding.
• Coordinated maintenance, cleaning, and security services.
• Managed rental collections and monitored student accounts.
• Communicated regularly with students, parents, and educational institutions when required.
• Organised inspections and ensured adherence to accommodation rules and policies.
• Handled tenant welfare concerns and resolved accommodation-related issues efficiently

Opening of first-time patient Cards and retrieval of existing patient cards

• Switchboard Operator
• Assisting the General Practitioner with medical procedures
• Taking height and Weight of patient on each visit Performing a Diabetic or HIV rapid room test when requested by Doctor
• Keeping the practice clean, hygienic and presentable to patients Checking for patient benefits with the medical aid schemes
• Attending to claim queries with the medical aid schemes
• Processing payments for cash-based patients
• Booking appointments on behalf of patients with the specialists' referrals
• Making sure specimen samples are collected for testing
• Following up with laboratories with regards to results

• Managed inbound calls from customers, addressing their banking needs and queries with professionalism and courtesy
• Liaising with clients for document collection for processing Compiling and vetting of documents for payment processing
• Checking availability of local funds and calculating daily currency exchange rate for currency conversion
• Uploading payment documents on DMS system for transaction processing Liaising with Johannesburg head office for processing of payments.
• Implemented strategic marketing campaigns targeting high net worth individuals, increasing the priority banking client base.
• Query handling

My duties comprised the following:

• Conducted road safety awareness programmes at schools located in high-risk accident areas.
• Liaised with schools to arrange educational road safety presentations for learners.
• Delivered interactive road safety campaigns through music, dance, and learner engagement activities.
• Organised and presented prizes to encourage participation and reinforce road safety education.
• Managed tender process timelines, coordinating tasks to meet strict submission deadlines.

Managed reception for Editor, ensuring smooth communication and visitor management

• Operated switchboard, facilitating efficient call routing and communication
• Compiled and typed letters to Editor, ensuring timely preparation for newspaper inclusion
• Preparing the previous day's article for follow up in editorial meetings
• Liaising with Travel agents and making flight and accommodation bookings for travelling staff
• Delivered messages to Credit department at Isolezwe Advertising