Welile Zwane
Pinetown
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Platinum Clothing Shop
- Demonstrated strong organizational and time management skills while managing multiple projects
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
Reception/Administrative Assistant
All Cars Pinetown
Durban
07.2023 - Current
- Manage filing system, entered data and completed other clerical tasks.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
Admin Assistant
Nebula Holdings
1 2019 - 3 2022
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Volunteered to help with special projects of varying degrees of complexity
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
Admin, Accounts Assistant
Estrimanzi
08.2015 - 09.2016
- Coordinated office supply ordering to avail materials for streamlined operations
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Verified items billed against items ordered and reconciled differences through follow-up with vendor
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting
Receptionist
Estrimanzi (Berg Gasoline)
01.2013 - 08.2015
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Kept reception area clean and neat to give visitors positive first impression
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Routed incoming mail and messages to relevant personnel without delay
Call Specialist
Nedbank Limited
02.2011 - 12.2011
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Maintained confidentiality of sensitive information while adhering to strict compliance guidelines throughout all client interactions
- Implemented upselling techniques to increase revenue and move product
- Maintained exceptional first-call resolution rates, minimizing the need for follow-up calls or escalations
- Contributed to a positive work environment by consistently demonstrating professionalism and teamwork
Receptionist, Boutique Assistant, Secretary
Mercedes-Benz
Durban
06.2006 - 04.2008
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary
- Reduced incoming call response time by implementing effective call routing system
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers seeking information
Education
Diploma in Advertising -
Varsity College
Durban 01.2003 - 03.2005
High School Diploma -
Mowat Park High School
Durban 01.1997 - 12.2001
Skills
Kerridge System
JDE System
Good Computer skills (Ms Word, Excel, Outlook, Project, PowerPoint)
Team Player
Good verbal & written communication skills
Interpersonality - networks effectively with internal and external stakeholders
Organised- plans and co-ordinates work activities to meet deadlines and objectives
Maintaining accurate records and effectively managing office operations
Strong administration skills
Personal Information
ID Number: 8302100701087
References
- Thabo Liwani, Manager, Nebula Holdings, 064 277 2869
- Tanith Aingworth, Manager, Estrimanzi, 0310720056/0843941228
- Emile Ngidi, Payroll Administrator, Berg Gasoline, 074 585 9400
Timeline
Reception/Administrative Assistant
All Cars Pinetown
07.2023 - Current
Admin, Accounts Assistant
Estrimanzi
08.2015 - 09.2016
Receptionist
Estrimanzi (Berg Gasoline)
01.2013 - 08.2015
Call Specialist
Nedbank Limited
02.2011 - 12.2011
Receptionist, Boutique Assistant, Secretary
Mercedes-Benz
06.2006 - 04.2008
Diploma in Advertising -
Varsity College
01.2003 - 03.2005
High School Diploma -
Mowat Park High School
01.1997 - 12.2001
Platinum Clothing Shop
Admin Assistant
Nebula Holdings
1 2019 - 3 2022
Similar Profiles
Anastasiia PylypchukAnastasiia Pylypchuk
Social Media Manager at Yankis.Clo (Online Clothing Shop)Social Media Manager at Yankis.Clo (Online Clothing Shop)
Elijah GarbaElijah Garba
Small Business Owner at E-Commerce Fashion Clothing ShopSmall Business Owner at E-Commerce Fashion Clothing Shop
NIJHUM SHAHNIJHUM SHAH
Retail Sales Executive at 4K&Y Clothing ShopRetail Sales Executive at 4K&Y Clothing Shop