Webster T Matandirotya
Waiter/Barista
Pretoria,Gauteng
Summary
Dynamic professional with a proven track record in guest relations management and advanced computer skills, including MS Office. At Le Vera Institute, enhanced document organization and streamlined office operations. Demonstrated expertise in restaurant supervision at Lucky Bread Company, significantly improving dining experience and staff efficiency. Skilled in wine pairings and maintaining high customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Waiter
Tribeca Standard
08.2023 - 09.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Head Waiter
Lucky Bread Company
02.2018 - 07.2023
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
Administrative Assistant
Le Vera Institute (Pty) Ltd
06.2017 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
No Degree - Business Administration And Management
Le Vera Institute
Pretoria, South Africa 04.2001 -
High School Diploma -
Kwekwe High School
Zimbabwe 04.2001 -
Skills
Restaurant supervision
Guest Relations Management
Cross functional teamwork & network expansion
Dining area maintenance
Wine pairings
Computer skills [Advanced Ms Word,Excel &Power point
Hobbies
Playing Chess
Soccer
Swimming /Reading
Timeline
Waiter
Tribeca Standard
08.2023 - 09.2024
Head Waiter
Lucky Bread Company
02.2018 - 07.2023
Administrative Assistant
Le Vera Institute (Pty) Ltd
06.2017 - 01.2018
No Degree - Business Administration And Management
Le Vera Institute
04.2001 -
High School Diploma -
Kwekwe High School
04.2001 -