Wazeer Mohamed
Telecommunication
Cape town
Summary
A dynamic professional with a proven track record of exceeding sales targets and enhancing customer satisfaction in my workplace. Leveraging critical thinking and exceptional customer service skills, I've consistently cultivated strong client relationships and driven team success. Recognized for creative problem-solving and efficient management under pressure, I excel in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Honor
06.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend the Honor device that best suits customers needs .
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic.
- Reach monthly and daily targets given for each store.
- Daily display checks for each store.
- LDU uploads for each store.
- Make sure POSM is proper in each store as per instructed.
- Weekly CAPPA reports to be submitted for each store.
Senior Sales Consultant
Huawei SSS Cellular
10.2022 - 05.2024
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Drive sales and reach targets.
- Top Sales consultant for 14 Consecutive months.
Branch Manager
Telkom
11.2019 - 10.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Stock controlling.
- Stock ordering.
- Balancing and reconciling cash books.
- Manual receipts, batch verification and complex audit.
- Cash count, check verification and fraud control.
- Support self-help terminal payments.
- Demonstrate service and products to interested parties.
- Receive documentation and process information.
- Correspondence via email, fax or letter Record and file documentation.
- Opening store and closing store daily.
Warehouse Inventory Clerk
Zando
06.2016 - 10.2019
- Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
- Demonstrated commitment to company values through active participation in team meetings and staff development opportunities, contributing to a positive work environment for all employees.
- Supported continuous improvement efforts by offering suggestions for process optimization and participating in training sessions focused on warehouse best practices.
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Reporting discrepancies between physical counts and computer records.
- Developing or improving upon inventory management procedures.
- Stocking and distributing supplies, equipment or merchandise.
- Compiling balance, price and cost reports.
Footwear Sales Associate / Stock Room Controller
Totalsports
06.2014 - 05.2016
- Drove team revenue totals by bringing in top sales numbers.
- Contributed valuable feedback during team meetings regarding strategies for improving customer experience.
- Promoted up-selling of laces, scent balls and storage boxes to increase revenue and customer satisfaction.
- Built trusting relationships with coworkers, fostering a positive work environment conducive to collaboration.
- Enter purchase details (vendors information, invoices and pricing) into internal databases.
- Place orders to replenish merchandise as needed Track shipments and address any delays.
- Oversee storage of products, particularly of fragile items
- Coordinate regular inventory audits.
- Liaise with warehouse staff and other internal teams to test shoes quality.
- Keep updated inventory records.
- Ensure purchases do not exceed budge.
Salesperson
Khoki
04.2014 - 06.2014
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Athletics Coach
Arcadia Primary
01.2013 - 03.2013
- Enhanced team performance by developing comprehensive training programs and strategies.
- Improved athlete skill levels through targeted coaching sessions and personalized feedback.
- Increased recruitment success by actively scouting talented athletes at various sporting events and competitions.
Education
High School Diploma -
Modderdam Secondary School
Bontheuwel, South Africa 04.2001 -
Skills
Time management
Community networking
Customer liaison
Sales funnel management
Talkative
Observant
Interactive
Efficiency Under pressure
Critical thinking
Creative problem solving
Active Listening
Talented customer service
Additional Information
REFERENCES
Huawei SSS Cellular
Moegamat Surur (Sales Manager) - 061 951 5366
TELKOM
Zuhair Jacobs (Regional Manager) - 081 246 3474
Armien Lakay (Area Manager) - 084 796 3813
Timeline
Sales Consultant
Honor
06.2024 - Current
Senior Sales Consultant
Huawei SSS Cellular
10.2022 - 05.2024
Branch Manager
Telkom
11.2019 - 10.2022
Warehouse Inventory Clerk
Zando
06.2016 - 10.2019
Footwear Sales Associate / Stock Room Controller
Totalsports
06.2014 - 05.2016
Salesperson
Khoki
04.2014 - 06.2014
Athletics Coach
Arcadia Primary
01.2013 - 03.2013
High School Diploma -
Modderdam Secondary School
04.2001 -
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