Wayne Whittington
Cape Town
Summary
Prudent Business Intelligence Analyst with 3 years providing employers with valuable and actionable data to drive business profit growth.
Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.
Prodigious BI & pricing operations accomplished at processing large-scale stores of disorganized data into harmonious and accessible Business Intelligence tools. Deft at providing easily understood dashboards and tools. Noted creator of media accessible to anyone from senior executives to customer service personnel.
Overview
9
9
years of professional experience
Work History
BI & Pricing Operations
Petromark (Pty) Ltd
03.2021 - Current
- Analyze complex datasets using advanced statistical methods, uncovering valuable insights that drive informed decision making.
- Managed the full lifecycle of BI projects from requirement gathering to final implementation and post-launch support.
- Identified areas for improvement in existing BI systems through regular system audits and evaluations.
- Assisted employees in defining KPIs and performance metrics, enabling accurate tracking of progress towards strategic goals.
- Pricing (Managing the pricing of all raw material suppliers and identify a less-costly but more-efficient product.)
- Calculating our customers pricing and effectively communicating with the team to decide on whether or when to implement increases and decreases.
- Document creating (product data sheets, safety data sheets, procedures.)
- QMS Coordinator (Ensuring our documents like NCR's, procedures, policies are correctly updated and that our Audits run smoothly)
- Designing using Adobe Illustrator (Business Cards, Container branding, vehicle branding, signage's)
- Assisting with changing our product (Oil) formulations and correcting failed formulations.
- Admin (Recording, capturing and scanning of internal documentation like invoices, driver sheets, warehouse transfers, etc.)
- Forklift operator.
Operations
Petromark (Pty) Ltd
06.2020 - 02.2021
- Monitored machine operations and fixed minor malfunctions.
- Provided administrative support to ensure smooth office operations.
- Oversaw branch operations and workflow for consistency.
- Facilitated effective communication between operations and maintenance teams, ensuring smooth daily operations.
- Spearheaded digital transformation initiatives, streamlining operations and boosting efficiency. (SKU's, Max and MIN's)
- Optimized supply chain operations, reducing delivery times and costs.
- Designing (Business cards, container branding, signages)
- Monitored our raw material prices and effectively communicated the differences for precise decision-making
- Monitored our customers' pricing and effectively communicated the differences to ensure we increased or decreased prices at the correct times.
- Assisted with QMS.
Sales Representative
Petromark (Pty) Ltd
03.2018 - 05.2020
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales through cold-calling and getting new clients to use our product.
- Call and route planning.
- Delivering clear presentations displaying statistics of my performance and identifying areas for improvement.
Internal Sales Representative
Petromark (Pty) Ltd
03.2017 - 02.2018
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
- Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
- Assisted with creating scripts and responses for consumer interaction.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Assisted in training new hires, sharing extensive knowledge of products, systems, and best practices in internal sales processes.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
Administrative Intern
Petromark (Pty) Ltd
05.2016 - 02.2017
- Ensured compliance with regulatory requirements by meticulously updating policy documents.
- Facilitated smoother internal communications with introduction of centralized information repository.
- Maintained high level of confidentiality in handling sensitive documents, preserving company integrity.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Supported department heads with scheduling, preparing materials for presentations, and coordinating events.
- Increased accuracy of data entry tasks, maintaining up-to-date records with meticulous attention to detail.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
Education
High School Diploma -
Eldoraigne
26 Christopher Rd, Eldoraigne, Centurion, 015701-2016
Skills
- Advanced Excel
- ETL development
- Business analysis
- Adobe Illustrator
- Microsoft Word, power point
- Problem-solving
- Attention to detail
- Customer service
- Multitasking
- Professionalism
Hobbies:
Reading, graphic design, E-sports, art, sports.
I like to occasionally read books like "Money: Master the game" by Tony Robbins or mind opening books about life.
Graphic designing is a hobby of mine but also a job currently, which I enjoy.
E-sports has something for everyone to enjoy.
Sports are surfing, hiking and mountain climbing.
Interests:
Knowledge about space and time.
Financial news and marketing trends like the stock market.
Long term investing plans.
Gym and overall health.
Timeline
BI & Pricing Operations
Petromark (Pty) Ltd
03.2021 - Current
Operations
Petromark (Pty) Ltd
06.2020 - 02.2021
Sales Representative
Petromark (Pty) Ltd
03.2018 - 05.2020
Internal Sales Representative
Petromark (Pty) Ltd
03.2017 - 02.2018
Administrative Intern
Petromark (Pty) Ltd
05.2016 - 02.2017
High School Diploma -
Eldoraigne
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