WAYNE RAMBURN
Quatre Bornes
Summary
Driven by a customer-centric mindset and proficient in SAP master data, I excelled at AB InBev by enhancing data quality and compliance across multiple regions. My versatile problem-solving skills and effective workload management led to significant process improvements, showcasing my ability to thrive in changing environments and drive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MASTERDATA SPECIALIST
AB InBev
11.2019 - Current
- Execute changes to SAP master data (e.g
- Customer, vendor, materials etc.) as approved by the business
- Coordinate material and finish products master data setup, validations and periodic maintenance
- Perform regular business-related activities e.g
- Price and contracts updates, approval schemes
- System monitoring and user management related activities
- Perform mass updates as required
- Participate in projects and initiatives across multiple functional areas and regions
- Work with business units and process experts to resolve master data issues
- Ensure data quality, compliance and consistency of master data across business systems
- Support the business with required procedures, submit incidents and change requests when needed
- Assist business process experts in defining standard operating procedures, process flows and related documentation
- Perform data analysis, cleansing, correction using ERP tools
- Besides, capable of dealing with onsite and offshore teams to meet the project targets
- Excellent verbal and written communication skills, in order to facilitate business/ technical discussions, document solutions and work well with people at all levels of the organization
- Stock Code creation, Maintenance and Extension for 11 African countries:
HELPDESK SPECIALIST
AB InBev
10.2017 - 11.2019
- Provide support to the customers
- Serve as the first point of contact for customers seeking assistance
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist Master Data team whenever required
- Ensure quality completeness of all Master Data on the systems
- Validate changes with Category Leads
- Communicate status to requestor and relevant stakeholder
- Escalate issues to Content and Contract Lead
- Inbound and outbound calls and Emails
- Due Diligence conducted for Bank Account confirmation
PAYROLL PROCESSING PAYROLL SPECIALIST
SD Worx
11.2015 - 03.2017
- Arranging the payment of staff salaries through the computerized payroll systems
- Administering & Abiding to Statutory Laws such as SSP SMP SPP and SAP schemes
- Calculating and recording sickness payments and processing time sheets
- Processing all tax documentation, P45, P46 etc
- Calculating payroll from timesheets and general payroll administration
- Ensuring all permanent & temporary staff are paid on time
- Maintaining accurate records of sick/maternity/parental leave
- Completion and submission of payroll year end
- Providing training & support to new employees and more junior members of the team
- Attach new employees to the computerized pay system
- Processing expenses and overtime claims
- Answering queries from staff or external bodies promptly
- Providing advice to staff and managers about taxation and National Insurance
- Assisting in the administration of the company pension scheme
- Undertaking calculations relating to payroll queries, overpayment, maternity and BACS recalls
- Manage disbursement to HMRC (Payment of PAYE and NI)
- Focusing on our NPS (Net Promoter Score)
- Use of Basic PAYE Tools (submission of Employer Allowance & EPS Etc.)
- Quality Management System (Input, Exception & Variance report)
BENEFIT ADMINISTRATOR - (CLIENT-CONSUMER SERVICES DEPT)
Ceridian Ltd
01.2010 - 01.2015
- Company Overview: Health Insurance Sector
- On call & Email support - Inbound and Outbound
- Follow up open customer queries
- Research in US benefits legislation
- Proactive use of Microsoft Dynamics CRM
- Drive customer satisfaction by providing high quality of service
- Proactively highlight risks
- Meet or exceed process KPIs
- Execute corrective and preventive action plans
- Ensure that complaints are proactively managed to a resolution
- Record key delivery data for metrics purposes
- Health Insurance Sector
Education
HIGHER NATIONAL CERTIFICATE -
Chartered Instute Of Payroll Professional - CIPP
Maurius11-2016
HIGHER NATIONAL CERTIFICATE - Cerficate of PC Competency
DCDM Business School
Maurius01.2000
HIGHER NATIONAL CERTIFICATE -
PITMAN Qualificaons
Maurius01.1997
Skills
- Clear Interpersonal Communication
- Versatile in Changing Environments
- Effective Workload Management
- Problem-Solving Skills
- Customer-Centric Mindset
- SAP master data
- SAP HANA User Acceptance Testing
- Helpdesk operations
- Vendor management
- Cross-functional collaboration
- SOP implementation
- Efficient multitasking
- First aid training
Hobbies and Interests
- Swimming
- Reading
- Playing guitar
- Gardening
Sap Experience
SAP S4 HANA - USER ACCEPTANCE TESTING, Review and provide inputs after material development is done., During User Acceptance Training (UAT): Attend and was actively involved in UATs, During End User Training (EUT): Actively supported the end users to understand and adopt SAP S4 HANA, Post-Go-Live Support (PGLS): Support end users and guide them on how to manage and/or escalate system issues., Involved in FIORI APP testing: Material Master creation & change workflow., Any issues encountered during the testing environment should be reported by raising a ticket in Service Now (SNOW).
Certification
- CHARTERED INSTITUTE OF PAYROLL PROFESSIONALS_NOVEMBER 2016
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Timeline
MASTERDATA SPECIALIST
AB InBev
11.2019 - Current
HELPDESK SPECIALIST
AB InBev
10.2017 - 11.2019
PAYROLL PROCESSING PAYROLL SPECIALIST
SD Worx
11.2015 - 03.2017
BENEFIT ADMINISTRATOR - (CLIENT-CONSUMER SERVICES DEPT)
Ceridian Ltd
01.2010 - 01.2015
HIGHER NATIONAL CERTIFICATE -
Chartered Instute Of Payroll Professional - CIPP
HIGHER NATIONAL CERTIFICATE - Cerficate of PC Competency
DCDM Business School
HIGHER NATIONAL CERTIFICATE -
PITMAN Qualificaons
Similar Profiles
Shashwat JainShashwat Jain
Trade Marketing Manager, South Karnataka at AB InBevTrade Marketing Manager, South Karnataka at AB InBev
Sandeep YadavSandeep Yadav
Principal Analysts - Investor Relations at AB InBevPrincipal Analysts - Investor Relations at AB InBev
Mohit KumarMohit Kumar
Associate Analyst at AB-InBevAssociate Analyst at AB-InBev