Wayne Lemmer
Branch Manager
Vereeniging
Summary
Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Branch Manager
Car Care Clinic
Vanderbijlpank
02.2021 - 05.2023
- Enhanced branch production rates by handling staff conflicts, evaluations and coaching employees on company protocol and operations.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Implemented service improvements to enhance sales cycle.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Workshop Supervisor /Technical Support Specialist
Top Speed Motors
Vanderbijlpark
07.2020 - 01.2021
- Controlled costs by effectively managing supplies and labor hours.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Kept team members on task with hands-on supervision and coaching.
- Implemented preventive, corrective and predictive maintenance policies.
- Established clear priorities and production quality standards.
- Reworked positions and workflow based on individual abilities and production targets.
- Verified completed projects met approved time, quality, and cost estimates.
- Evaluated incoming materials for quality and amounts ordered.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Service Advisor
SAC Raging Bull Harley Davidson
Vanderbijlpark
03.2011 - 04.2017
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed process improvements to enhance overall delivery of service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Electrical Sales Representative
Hellermann Tyton
Johannesburg
04.2008 - 02.2011
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
HTS Vereeniging
Vereeniging 01.2001 - 12.2001
Qualified Petrol Mechanic (Red Seal) - Petrol Mechanic / Technician
Olifantsfontein
East Rand 01.2002 - 08.2003
Skills
Sales professional
undefinedTimeline
Branch Manager
Car Care Clinic
02.2021 - 05.2023
Workshop Supervisor /Technical Support Specialist
Top Speed Motors
07.2020 - 01.2021
Service Advisor
SAC Raging Bull Harley Davidson
03.2011 - 04.2017
Electrical Sales Representative
Hellermann Tyton
04.2008 - 02.2011
Qualified Petrol Mechanic (Red Seal) - Petrol Mechanic / Technician
Olifantsfontein
01.2002 - 08.2003
High School Diploma -
HTS Vereeniging
01.2001 - 12.2001
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