Wayne Greyling
Willow Park Manor
Summary
Result-focused and proactive in planning day-to-day operations and solving service challenges. Offers advanced abilities in tackling challenges impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
7
7
years of professional experience
Work History
Support Engineer
V2Tech Holdings
07.2017 - 01.2021
- Coordinated and prioritized team workloads optimizing resources allocation for meeting critical SLAs and customer satisfaction targets
- Delivered effective and efficient IT support to clients across various sectors
- Collaborated with cross-functional teams to deliver timely solutions as the primary escalation point for technical issues
- Oversaw stock control to maintain sufficient inventory levels and minimize waste
- Facilitated resolution of network connectivity problems and ensured uninterrupted access to resources by clients
- Supported various vendor OS including Google Chrome OS, Microsoft Windows, Apple MacOS, Google G Suite, MS Office 365 desktop
- Documented all IT support activities, creating detailed reports to track issues and resolutions over time
- Managed installation, configuration, and maintenance of computer hardware, software, and networks in a corporate environment
- Performed audits of network infrastructure to assess security, optimize performance, and ensure compliance, providing recommendations to improve system integrity and efficiency
Store Rollout Projects
Notitia Management Services
02.2021 - 12.2023
- Successfully executed store rollouts for diverse clients such as Starbucks, CNA, Arthur Kaplan, and Domino's Pizza
- Spearheaded environment upgrades, optimizing IT infrastructures including POS and back-office systems
- Managed the staging and ensured seamless installation and minimal disruption to store operations
- Coordinated with vendors to secure resources and stock, ensuring timely delivery of critical IT components
- Ensured high availability and uptime by effectively addressing hardware, software, and network problems
Network Upgrade Lead
Notitia Management Services
01.2024 - 10.2024
- Currently leading onsite team upgrading CETA's network environment to enhance connectivity, security, and system performance
- Ensure smooth and uninterrupted operations by overseeing support and maintenance of IT infrastructure for all branches and head office
- Collaborated with cross-functional teams to effectively plan and execute network upgrade projects, ensuring adherence to timelines minimizing operational disruptions
Education
Diploma - information Technology
Alison
11.2024
Diploma - Computer Networking
Alison
11.2024
CompTIA A+
Udemy
11-2024
National Senior Certificate -
Brainline
01-2018
Skills
- Desktop Support
- Client Orientation
- IT Service Ticketing Systems
- Hardware Upgrades
- Performance Monitoring
- Conflict Resolution
- Patch Management
- Network Configuration
- People Management
- Time Management
- Skilled in TCP/IP and WAN
Languages
English
Afrikaans
Interests
- Tech Innovations: Passionate about staying updated with the latest in hardware, software, and emerging IT trends.
- Problem-Solving Puzzles: Enjoy logical puzzles and challenges that enhance troubleshooting and analytical skills.
- Networking & Security: Fascinated by network architecture, cybersecurity, and safe data handling practices.
- Tech Communities: Active participant in online tech forums to share knowledge and gain insights.
Timeline
Network Upgrade Lead
Notitia Management Services
01.2024 - 10.2024
Store Rollout Projects
Notitia Management Services
02.2021 - 12.2023
Support Engineer
V2Tech Holdings
07.2017 - 01.2021
Diploma - Computer Networking
Alison
Diploma - information Technology
Alison
CompTIA A+
Udemy
National Senior Certificate -
Brainline
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