Summary
Overview
Work History
Education
Skills
Timeline
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Wayne Ernest

Fraud Detection And Prevention Manager
Johannesburg,GP

Summary

A seasoned Fraud Detection and Prevention Manager with a robust history at FNB, I excel in crime analytics and team building. Spearheaded innovative crime risk management strategies, significantly enhancing operational efficiency and customer satisfaction. My expertise in addressing organized crime and mentoring teams has been pivotal in achieving strategic goals and reducing fraud losses.

Overview

17
17
years of professional experience

Work History

Fraud Detection and Prevention Manager

FNB
04.2015 - Current
  • The role is based at FNB Points of Presence (Branch Banking, ATMs - Offsite and Onsite)
  • Covers modus operandi of Violent Crime (ATM attacks, Bank Robberies, Associated robberies, Account Takeover Fraud, BEC Fraud etc.)
  • Work closely with strategic networks within the SAPS to address and deter external organized crime syndicates.
  • Manage a team of Investigators, Analysts.
  • Responsible for all relevant Crime detection, prevention and investigations for the banking channel.
  • Responsible for the development of tools to better detect and prevent and investigate to combat and deter the banking channel crimes.
  • Ensure the use of crime intelligence to develop innovative solutions around crime detection, prevention and investigation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Fraud Manager

FNB
01.2013 - 03.2015
  • Role was at FNB Digital Banking managing a team of Fraud Analysts.
  • Focus on syndicates and organized crime by working with investigators and law enforcement.
  • Developed innovative solutions to better detect and prevent losses.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Fraud Analyst

FNB
11.2011 - 01.2013
  • The role was at FNB Digital Banking
  • Dealt with modus operandi of Phishing and Account Takeovers
  • Focus on external suspects and working with law enforcement
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Auditor

FNB
01.2008 - 11.2011
  • Worked for FNB Commercial Debtor Finance
  • Audited debtors books for validity, accuracy and completeness.
  • Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

Education

Forensic And Investigative Auditing

UNISA
Pretoria, South Africa
03-2011

Skills

Innovation

Application of experience

Crime Analytics

Violent Crime Management Specialist

Operations Management

Problem-solving abilities

Team building

Crime Risk Management

Adaptability

Addressing organized crime and syndicates

Timeline

Fraud Detection and Prevention Manager

FNB
04.2015 - Current

Fraud Manager

FNB
01.2013 - 03.2015

Fraud Analyst

FNB
11.2011 - 01.2013

Auditor

FNB
01.2008 - 11.2011

Forensic And Investigative Auditing

UNISA

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Wayne ErnestFraud Detection And Prevention Manager