Wayne Ernest
Fraud Detection And Prevention Manager
Johannesburg,GP
Summary
A seasoned Fraud Detection and Prevention Manager with a robust history at FNB, I excel in crime analytics and team building. Spearheaded innovative crime risk management strategies, significantly enhancing operational efficiency and customer satisfaction. My expertise in addressing organized crime and mentoring teams has been pivotal in achieving strategic goals and reducing fraud losses.
Overview
17
17
years of professional experience
Work History
Fraud Detection and Prevention Manager
FNB
Johannesburg, South Africa
04.2015 - Current
- The role is based at FNB Points of Presence (Branch Banking, ATMs - Offsite and Onsite)
- Covers modus operandi of Violent Crime (ATM attacks, Bank Robberies, Associated robberies, Account Takeover Fraud, BEC Fraud etc.)
- Work closely with strategic networks within the SAPS to address and deter external organized crime syndicates.
- Manage a team of Investigators, Analysts.
- Responsible for all relevant Crime detection, prevention and investigations for the banking channel.
- Responsible for the development of tools to better detect and prevent and investigate to combat and deter the banking channel crimes.
- Ensure the use of crime intelligence to develop innovative solutions around crime detection, prevention and investigation.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Fraud Manager
FNB
Johannesburg
01.2013 - 03.2015
- Role was at FNB Digital Banking managing a team of Fraud Analysts.
- Focus on syndicates and organized crime by working with investigators and law enforcement.
- Developed innovative solutions to better detect and prevent losses.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Fraud Analyst
FNB
Johannesburg, South Africa
11.2011 - 01.2013
- The role was at FNB Digital Banking
- Dealt with modus operandi of Phishing and Account Takeovers
- Focus on external suspects and working with law enforcement
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Auditor
FNB
Johannesburg
01.2008 - 11.2011
- Worked for FNB Commercial Debtor Finance
- Audited debtors books for validity, accuracy and completeness.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Analyzed data and findings to prepare reports detailing financial information.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Education
Forensic And Investigative Auditing
UNISA
Pretoria, South Africa03-2011
Skills
Innovation
Application of experience
Crime Analytics
Violent Crime Management Specialist
Operations Management
Problem-solving abilities
Team building
Crime Risk Management
Adaptability
Addressing organized crime and syndicates
Timeline
Fraud Detection and Prevention Manager
FNB
04.2015 - Current
Fraud Manager
FNB
01.2013 - 03.2015
Fraud Analyst
FNB
11.2011 - 01.2013
Auditor
FNB
01.2008 - 11.2011
Forensic And Investigative Auditing
UNISA