Wayne Byron
george,South Africa
Summary
Experienced professional with a robust background in retail management and the fuel industry, adept at strategic business planning and profit and loss management. Demonstrates leadership excellence and composure under pressure, with proven skills in staff training, performance evaluation, and personnel management. Expertise in inventory control, stock management, and quality control implementation, complemented by a strong understanding of environmental regulation compliance and HSSE standards. Skilled in customer relations and complaint management, with a focus on ethical conduct and cultural awareness. Career goals include advancing business development initiatives and enhancing operational efficiency within the retail and fuel sectors.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
Work history
Fuel station manager
Wilderness Motors
George, Western Cape
01.2005 - Current
- Liaised with suppliers for timely delivery of supplies reducing stock-outs incidences.
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Coordinated supply deliveries efficiently, eliminating delays or interruptions in services.
- Scheduled maintenance checks on fuel dispensers for optimal performance.
- Improved business performance by implementing effective management techniques.
- Supervised staff shifts, promoting efficient workflow and productivity.
- Resolved operational issues swiftly, minimising downtime at the station.
- Conducted regular audits of inventory to ensure accurate tracking of resources.
- Streamlined payment processes for quicker transaction times and increased client satisfaction.
- Handled cash transactions accurately to avoid discrepancies in accounting records.
- Fostered a positive work atmosphere, enhancing employee morale and productivity.
- Maintained cleanliness and orderliness of fuel station premises for improved customer experience.
- Monitored stock levels regularly to prevent shortages or overstocking situations.
- Addressed customer queries and complaints promptly, fostering good relationships.
- Managed daily operations at fuel station, ensuring smooth running of services.
- Trained new staff members in safety procedures and customer service protocols.
- Implemented energy-efficient measures, contributing to sustainable operation practices.
- Upheld high standards of customer service through proper team training programmes.
- Implemented promotional strategies to boost sales.
- Led team meetings to discuss targets and strategies for achieving them.
- Trained cashiers to deliver exceptional service and maintain customer loyalty.
- Built long-term customer relationships and grew local customer base for station.
- Controlled dry stock products and pricing, achieving target margins and minimising waste.
- Motivated managers and staff to continuously improve performance and better meet customer needs.
- Coordinated staff schedules to cover expected customer demand.
- Optimised station displays and customer layout to improve flow for maximum turnover and revenue.
- Implemented employee incentive programs to boost performance and drive sales growth.
- Directed staff in daily replenishment to maintain full shelves and customer-ready stock for guests.
- Identified staff talent and developed leadership skills for internal promotions.
- Oversaw repairs and maintenance for building and petrol pumps.
- Monitored fuel prices and adjusted values following guidelines and cost fluctuations.
- Protected stock from loss and maintained petrol pump safety controls for optimum fuel station operations.
- Prepared sales and customer relations report to identify deficiencies and team successes.
- Managed and supervised fuel station operations with team of [Number].
- Organised promotional strategies to increase customer traffic and sales.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Enforced service standards to maintain establishment reputation for excellence.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Followed industry trends and set pricing strategies to maximise business returns.
- Evaluated products to select mix meeting current customer demand.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Researched and applied proven marketing techniques to drive sales.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Formulated marketing and advertising strategies for continuous business growth.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Determined strategic direction of organisation based on industry knowledge and market research.
Computer technician
Digipoint Computers
George, Western Cape
04.2000 - 01.2005
- Provided round-the-clock tech support for uninterrupted business operations.
- Updated all office computers, ensured up-to-date software use.
- Ensured smooth operations with regular maintenance of computer systems.
- Managed vast databases using effective organisational skills.
- Implemented failover solutions and firewalls to protect customer data.
- Monitored performance of complex telecommunications networks to proactively identify concerns and correct normal problems.
- Inspected communication infrastructure on [Timeframe] schedule to identify and document maintenance needs.
- Set up virtual private networks for private and business customers.
- Assisted customers to identifying and correcting problems with installed equipment and systems.
- Read and interpreted technical schematics to complete accurate work.
- Documented installation, maintenance and repair activities for technical tracking and billing requirements.
- Maintained clear and complete records of installation, maintenance or repair actions.
- Handled regular repairs and maintenance for information and communications equipment.
- Ran cables to connect devices, equipment and power sources to newly installed systems.
- Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Created and removed user network accounts following guidelines.
- Monitored and managed repair parts inventory, promptly ordering low-stock items to maintain service efficiencies.
- Arranged maintenance sessions to discover and mend inefficiencies.
- Trained junior technicians in rapid troubleshooting, resulting in reduction in customer downtime.
- Kept high levels of customer satisfaction, explaining complex technical concepts in layman terms for easy comprehension.
- Managed security options and software in computers to maintain privacy and protection from attacks.
- Performed routine maintenance to prevent system outages and failures.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Kept records of fixes and repairs for future reference.
- Assessed performance of operating systems, software and hardware and addressed any problems observed.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Set up and maintained backup system for file servers and in-office desktop computers.
- Performed regular upgrades to keep systems updated and in good working order.
- Installed new hardware, improved system performance.
- Identified and fixed technical issues to prevent downtime.
- Optimised network functionality to ensure seamless online communications.
- Streamlined workflow processes by devising efficient IT strategies.
- Created back-up files for retrieval during potential system failures.
- Trained staff on new technologies to increase productivity.
- Formulated customised IT solutions to meet specific customer needs.
- Assisted colleagues with troubleshooting, fostered a supportive work environment.
- Revamped outdated systems, boosted overall technological capabilities.
- Installed anti-virus programmes, enhanced computer safety measures.
- Increased system efficiency by implementing innovative software solutions.
Computer technician
Ixchange
Johannesburg, Gauteng
02.1998 - 03.2000
- Ensured smooth operations with regular maintenance of computer systems.
- Optimised network functionality to ensure seamless online communications.
- Managed vast databases using effective organisational skills.
- Identified and fixed technical issues to prevent downtime.
- Liaised between the IT department and clients for better communication and understanding of requirements.
- Revamped outdated systems, boosted overall technological capabilities.
- Formulated customised IT solutions to meet specific customer needs.
- Assisted colleagues with troubleshooting, fostered a supportive work environment.
- Reduced system crashes with proactive hardware upgrading procedures.
- Trained staff on new technologies to increase productivity.
- Created back-up files for retrieval during potential system failures.
- Updated all office computers, ensured up-to-date software use.
- Installed new hardware, improved system performance.
- Increased system efficiency by implementing innovative software solutions.
- Provided round-the-clock tech support for uninterrupted business operations.
- Conducted detailed diagnostics tests with specialised software tools.
- Installed anti-virus programmes, enhanced computer safety measures.
- Improved network security for protection of sensitive company data.
- Solved complex software problems for client satisfaction.
- Streamlined workflow processes by devising efficient IT strategies.
Computer technician
Active Communications
Mossel Bay, Western Cape
01.1997 - 01.1998
- Streamlined workflow processes by devising efficient IT strategies.
- Installed new hardware, improved system performance.
- Managed vast databases using effective organisational skills.
- Improved network security for protection of sensitive company data.
- Provided round-the-clock tech support for uninterrupted business operations.
- Conducted detailed diagnostics tests with specialised software tools.
- Reduced system crashes with proactive hardware upgrading procedures.
- Optimised network functionality to ensure seamless online communications.
- Revamped outdated systems, boosted overall technological capabilities.
- Created back-up files for retrieval during potential system failures.
- Ensured smooth operations with regular maintenance of computer systems.
- Identified and fixed technical issues to prevent downtime.
Computer technician
MICOM Computers
NELSPRUIT
01.1996 - 12.1996
- Assisted colleagues with troubleshooting, fostered a supportive work environment.
- Installed new hardware, improved system performance.
- Optimised network functionality to ensure seamless online communications.
- Formulated customised IT solutions to meet specific customer needs.
- Installed anti-virus programmes, enhanced computer safety measures.
- Conducted detailed diagnostics tests with specialised software tools.
- Created back-up files for retrieval during potential system failures.
- Revamped outdated systems, boosted overall technological capabilities.
- Identified and fixed technical issues to prevent downtime.
- Set up and installed new hardware and software systems to customer requirements.
Education
matric -
Lowveld High School
Nelspruit, Mpumalanga 01.1990 - 12.1995
Skills
- In-Store merchandising
- CCTV surveillance knowledge
- Quality control implementation
- Product ordering procedures
- Ethical conduct
- Inventory control insight
- Point of sale operation
- Business development initiatives
- Risk assessment awareness
- Customer Service
- Stock management
- Training and Development
- Staff training
- Budget management
- Purchasing coordination
- Composure under pressure
- Retail management
- Understanding of Petrol forecourt regulations
- Employee scheduling
- Leadership excellence
- Point of sale operations
- Fuel industry regulations knowledge
- Petrol station software operation
- Emergency response preparation
- Environmental policies adherence
- Stock management techniques
- Complaint management
- Customer relations
- Maintenance scheduling
- Cash-handling expertise
- Emergency response training
- Stock control
- Strategic business planning
- Environmental regulation compliance
- Hazardous material handling
- Profit and Loss Analysis
- Price control
- Commercial Awareness
- Profit and loss management
- Performance tracking
- HSSE compliance
- Personnel Management
- Waste management
- Performance evaluation
- Staff management
- Positive reinforcement
- Hazardous materials handling
- Incident reporting
- Supply ordering
- Store presentation
- Record-keeping
- Health and safety awareness
- Quality assurance checks
- Cultural awareness
- Inventory control
- Conflict Resolution
Languages
English
Fluent
Afrikaans
Fluent
Timeline
Fuel station manager
Wilderness Motors
01.2005 - Current
Computer technician
Digipoint Computers
04.2000 - 01.2005
Computer technician
Ixchange
02.1998 - 03.2000
Computer technician
Active Communications
01.1997 - 01.1998
Computer technician
MICOM Computers
01.1996 - 12.1996
matric -
Lowveld High School
01.1990 - 12.1995
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