Wayne Binder
Head Of Business Development
Centurion
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 8-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
15
15
years of professional experience
Work History
Head of Business Development
ICTGlobe
04.2023 - Current
- Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
- Strengthened client relationships through consistent communication and timely resolution of issues.
- Aligned departmental objectives with company-wide goals, ensuring a cohesive approach towards growth.
- Increased revenue by developing and implementing strategic business development plans.
- Delivered customized solutions for clients, resulting in enhanced customer satisfaction and loyalty.
- Mentored junior team members, fostering their professional growth and skill development.
- Secured high-level collaborations with industry partners for mutually beneficial outcomes.
- Contributed to product development efforts by providing valuable input on customer needs and preferences.
- Influenced key stakeholders both internally and externally, securing support for vital project initiatives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with other departments to ensure seamless execution of company initiatives.
- Optimized internal processes for greater efficiency, streamlining workflows and reducing costs.
Client Relationship Manager
ICTGlobe
07.2021 - 03.2023
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Identified opportunities to cross or up-sell various services and communicated customer needs to appropriate team.
Regional Sales Manager
ICTGlobe
04.2021 - 06.2022
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 8 sales representatives and consistently achieved high sales targets.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Sales Representative - Direct
Creditel Business Solutions
03.2016 - 05.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Business Development Manager
Zurich Insurance Company
10.2009 - 02.2016
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and industry events.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Streamlined contract renewal processes to enhance customer retention rates.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
No Degree - Insurance
Intermediate Certificate in Business Studies
Pretoria 04.2001 -
High School Diploma -
Pietersburg High School
Polokwane 04.2001 -
Skills
Team Leadership
Training and Development
Data Interpretation
Analytical problem solver
Cost Management
Market Trend Analysis
Process Improvement
Timeline
Head of Business Development
ICTGlobe
04.2023 - Current
Client Relationship Manager
ICTGlobe
07.2021 - 03.2023
Regional Sales Manager
ICTGlobe
04.2021 - 06.2022
Sales Representative - Direct
Creditel Business Solutions
03.2016 - 05.2021
Business Development Manager
Zurich Insurance Company
10.2009 - 02.2016
No Degree - Insurance
Intermediate Certificate in Business Studies
04.2001 -
High School Diploma -
Pietersburg High School
04.2001 -
Similar Profiles
Corne BreedtCorne Breedt
Senior Bookkeeper at Romans PizzaSenior Bookkeeper at Romans Pizza
Kulani Selby ChabalalaKulani Selby Chabalala
Interim Financial Controller at Perfetti Van Melle SA (PVMSA-Mentos)Interim Financial Controller at Perfetti Van Melle SA (PVMSA-Mentos)
Siyabonga HlotywaSiyabonga Hlotywa
IT Consultant at InvestecIT Consultant at Investec