Summary
Overview
Work History
Education
Skills
Timeline
Generic

WAYLON BYRON GREEN

Generic Management
Eldorado Park

Summary

Dynamic and resourceful professional seeking a corporate position that fosters growth and innovation. Known for a personable approach and strong troubleshooting skills, with proven expertise in diagnosing technical issues and implementing effective solutions. I possess foundational knowledge of computer systems and networking, ensuring reliable support that enhances user satisfaction. Committed to driving results through flexibility and a solutions-oriented mindset.

Overview

3
3
years of professional experience

Work History

Technical Support Assistant

Don Mattera School
Gauteng
01.2024 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Supported software installations and updates, ensuring optimal performance for end users.
  • Maintained high levels of customer satisfaction through regular follow-ups and proactive communication.
  • Reduced response times for support tickets by streamlining the troubleshooting process.
  • Contributed to the development of efficient support processes, reducing overall workload for the team.
  • Diagnosed and troubleshot hardware, software and network issues.

Lead Warmer

Big Wave Consulting
Gauteng
01.2023 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Education

Matric -

Missouri Secondary School
Gauteng , South Africa
01.2019

No Degree - Generic Management

Learnex
Centurion, South Africa
04.2001 -

Skills

High level of understanding of MS Office

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Timeline

Technical Support Assistant

Don Mattera School
01.2024 - Current

Lead Warmer

Big Wave Consulting
01.2023 - 12.2023

No Degree - Generic Management

Learnex
04.2001 -

Matric -

Missouri Secondary School

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