Waseem Shaikh

These are the following duties I have performed:

• Improve practice revenue through marketing, effective financial management and strategic cost reductions.
• Spearhead and implement new projects to expand scope of engagement.
• Manage Debtors & Creditors, including daily account management, cash handling and month-end procedures.
• Evaluate practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Consult with healthcare professionals on business decisions and alert if there are any discrepancies to prevent medico-legal issues.
• Enhance staff productivity by providing comprehensive training programs and regular performance evaluations.
• Provide supervision and management to a team of support personnel.
• Develop strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Conduct facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
• Manage all aspects of billing and coding, reducing errors and improving reimbursement rates.
• Coordinate with insurance providers to streamline the billing process and minimize any delays in reimbursement.
• Negotiate with suppliers to secure cost-effective purchasing agreements for medical supplies.
• Carry out practice management responsibilities, including invoicing, stock control, and purchasing.

• Opening, controlling as well as monitoring customer accounts on Sage Evolution software.
• Organizing of hard and soft filing systems.
• Managing and organizing of customer credit applications (hard copies as well as on company website).
• Utilizing Debtors Manager on Sage Evolution to review customer accounts, payments as well as their adherence to terms and credit limits granted.
• Ensuring payments are carried out by customers by means of telecommunications, emails as well as directly.
• Creating as well as issuing Final Demand Letters and claims with regards to defaulting customers.
• Reporting directly to the director in terms of revising over defaulting customers.
• Issuing of customer statements, invoices as well as credit notes from Sage evolution.
• Editing of company website i.e. Uploading product images, editing of product descriptions and product categories.
• Updating company website in terms of uploading daily special offers.
• Passing of customer credit notes as well as payment allocations via Sage Evolution System.

• Carried out general management and maintenance of head office to ensure the facility and work environment were customer friendly
• Executed management and monitoring of the director’s properties regularly, checking to make sure the tenants were not damaging the property in any way, responding to repair calls, and assisting in repair budget management
• Utilized sales and marketing skills by engaging with customers, increasing company sales and turnover
• Engaged in team building and coordination on construction sites as Site Supervisor, ensuring the development and completion of projects
• Prepared client invoices, quotations, monthly expenses, VAT returns, and vehicular maintenance reports
• Controlled costs to keep business operating within budget and increase profits.

• Managed the general workshop as well as the administrative department.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Prepared vehicle maintenance reports, air-conditioning tool checklists, invoices, quotations, purchase orders, expenses and VAT returns, and emails for the administrative department
• Maintained digital and hard filing systems, including company employee documentation

• Ensured, using the company database, that the correct and required quantity of stock was distributed to the various branches from the main warehouse
• Stockpicker
• Ensured that stock received was allocated to the correct department

• Delivered exceptional service to each customer, fostering positive relationships with customers, expanding customer bases and enhancing loyalty and retention
• Supported Chief Operating Officer with daily operational functions and purchasing of ingredients
• Worked directly with Director and Chef in preparing various dishes and cuisines

• Designed electronic file systems and maintained electronic and paper files
• Engaged in Microsoft Office documents for final business strategy documentation