Summary
Overview
Work History
Education
Skills
References
Training
Workshops Attended
Timeline
Generic
Warren Coenraad

Warren Coenraad

Candidate for International Regional Director
Cape Town,WC

Summary

Christ centered leader with over 20 years of experience in logistics, staff development, and ministry leadership, equipped to serve across diverse cultural contexts in Africa and internationally. Advanced to Warehouse Leader at Silvertree Holdings, where he oversees multimillion rand budgets, recruitment, operational strategy, and compliance with integrity and accountability.


Actively engaged in evangelism, discipleship, and church leadership, including children's ministry, youth mentorship, worship, and NGO service. I am also the author of Father to the Fatherless, a testimony of God's restoring power.


Experienced in recruiting and developing leaders, overseeing discipleship programmes, and providing programme evaluation and reporting, with a passion for stewarding resources wisely, building Kingdom partnerships, and advancing the Great Commission.


I am fully prepared to bring operational excellence and Gospel centered impact to the mission of Samaritan's Purse in Southern Africa, West Africa, or wherever God calls. “Here am I; send me” (Isaiah 6:8). Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Warehouse Manager

Silvertree Holdings
04.2023 - Current
  • Leader with shaping vision and direction for warehouse operations, ensuring teams are aligned with organizational values, and driving excellence across logistics, compliance, and customer service. Provide coaching and discipleship-based mentorship, recruit and develop staff, and ensure resources are stewarded with integrity — all while delivering against demanding operational targets.
  • Core Strengths in Play: Leadership & Mentorship
  • Recruitment & Team Development
  • Regional Logistics Oversight
  • Strategic Planning & Program Implementation
  • Resource & Financial Stewardship
  • Legal & Risk Compliance
  • Systems & Reporting
  • Partnership Building
  • Customer & Stakeholder Engagement
  • Crisis & Risk Management
  • Strengthened operational resilience by leading teams through crises (e.g., major system failures), ensuring continuity of service through collaboration, communication, and problem-solving.
  • Partnered with cross-functional stakeholders to uphold customer trust and service quality.
  • Reputation Built: Recognized as a visionary leader who inspires confidence, develops people, and builds sustainable systems. Commended for aligning operations with values, demonstrating resilience under pressure, and stewarding resources with integrity. Known as a disciple-maker in the workplace, modeling Christ in leadership and practice.

Logistics Manager

Silvertree Holdings
03.2022 - 04.2023
  • Manager with the responsibilities of overseeing the activities of the team, management of staff productivity, people management and quality control, coaching and development of staff.
  • Core Skills in Play: Operational Management
  • Personnel Development
  • Resource and Financial Management and Training
  • Strategy
  • Organizational Awareness, Legal & Risk Compliance
  • Solution Development, Negotiation
  • Admin/System Management
  • Customer Service Excellence
  • Notable Contributions: Passion and drive for customer Service Satisfaction: Alignment of the vision and values of the company with every staff member and daily operation on consistent basis.
  • Created, implemented and drive Operational Delivery Co-ordination Strategy with the Overall Strategy, developed and let strategic operational plans
  • Managed crisis situations Such as system failures on a peak day of the week that could have resulted in catastrophic delays for customer orders. My resolution was/are managing communication, building and capitalizing on productive partnerships to rapidly find and effect practical solutions. One needs to be positive minded, out of the box-solution driven and resourceful when there are none. Be driven by the high-pressured situation like these.
  • Spearhead introduction of a dispatch service excellence culture – including introducing innovations that enable exceptional service.
  • Reputation Built: described as a dynamic, strong, intelligent manager who gets the job done; one who is dedicated, results driven, accountable and an innovative problem solver. Compliments received from the Colleagues, Line managers, Owner-Founder and investors.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
  • Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
  • Directed shipping and receiving of wide range of products daily.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
  • Monitored logistics performance and identified improvement opportunities.

Quality Controller

Faithful To Nature
08.2020 - 02.2022
  • As a Quality Controller. This role was to manage customer service from the floor making 100% sure that each order assembled in the warehouse would reflect the customer satisfaction level agreed to as our service standard in the fast-growing industry that FTN is a leader of.
  • Developed and implemented quality assurance improvements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Reduced manufacturing defects through thorough inspections and proactive identification of potential issues.
  • Improved customer satisfaction by promptly addressing complaints and resolving product-related concerns.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Reviewed incoming materials against specifications.
  • Supported the development of new products by providing input on design specifications and identifying potential quality risks.
  • Championed process improvements within the team, promoting best practices that led to higher overall product quality levels.
  • Rejected materials, components, and finished products and documented reasons.
  • Performed continuous reviews of quality management system.
  • Conducted employee audits to check production performance against process standards.
  • Spearheaded efforts to establish a company-wide culture of quality, consistently demonstrating commitment to excellence throughout all aspects of work performed.
  • Trained new employees on company-specific quality control procedures, fostering a culture of continuous improvement.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.

Customer Service Liaison

Faithful To Nature
08.2016 - 07.2019
  • Customer Service Liaison Using extensive knowledge and customer service experience to create seamless customer satisfaction. Incorporating company values and customer centric service at the heart of the daily assignments. I left the company to pursue a business venture. Due to COVID epidemic tourism industry halted.
  • I returned Aug 2020
  • As a Quality Controller. This role was to manage customer service from the floor making 100% sure that each order assembled in the warehouse would reflect the customer satisfaction level agreed to as our service standard in the fast growing industry that FTN is a leader of.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Streamlined communication channels for improved client interactions and increased efficiency.
  • Participated in cross-functional teams working on initiatives aimed at improving overall customer experience within the organization.
  • Resolved escalated client complaints professionally, working diligently towards fair outcomes beneficial to all parties involved.
  • Collaborated with team members to ensure seamless service delivery and consistent customer support.
  • Assisted clients in navigating company website or mobile app features, enhancing their overall experience.
  • Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
  • Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
  • Negotiated mutually agreeable solutions during challenging situations, preserving positive brand reputation among clientele.
  • Managed high call volumes while maintaining a professional and empathetic demeanor with customers.
  • Implemented innovative solutions for common customer issues, resulting in reduced complaint frequency.
  • Analyzed customer feedback data to identify trends and develop targeted strategies for service improvement.
  • Exceeded performance targets consistently by applying excellent organizational skills and attention to detail.
  • Conducted regular quality assessments to identify areas for improvement and provide constructive feedback to colleagues.
  • Maintained accurate records of customer interactions within CRM system, ensuring continuity of service across team members.
  • Provided valuable input during process improvement discussions, contributing ideas drawn from daily client-facing experiences.

Customer Service Liaison

Dawn Wing Couriers
07.2015 - 08.2016
  • Established long-term relationships with key clients, acting as their primary point of contact and trusted advisor throughout their journey with the organization.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Provided valuable input during process improvement discussions, contributing ideas drawn from daily client-facing experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Participated in cross-functional teams working on initiatives aimed at improving overall customer experience within the organization.
  • Negotiated mutually agreeable solutions during challenging situations, preserving positive brand reputation among clientele.
  • Assisted clients in navigating company website or mobile app features, enhancing their overall experience.
  • Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
  • Analyzed customer feedback data to identify trends and develop targeted strategies for service improvement.
  • Facilitated smooth transitions between departments when necessary to address complex client needs effectively.

In-House Manager

RTT Logistics Johannesburg
01.2008 - 01.2012
  • Duties include managing 92 Staff members and and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Master of Arts - Biblical Studies

Team Impact Christian University
United States Of America
11-2025

Bachelor of Arts - Honours Degree in Ministry

Team Impact Christian University
United States Of America
11-2024

Bachelor of Arts - Bachelor Degree in Ministry

Team Impact University
United States Of America
11-2024

No Degree - Minster of Ordination

Team Impact Christian University
United States Of America
11-2024

Skills

■ GUARANTEED VALUE

☑ Inspiring Leadership

  • Work from a base strongly rooted in Christian values, strong performance in building partnerships and relationships

Will inspire confidence, will win support, and be credible as a trainer and mentor, equipping others for service in God’s Kingdom I seek to model servant leadership that points others to Christ, building trust through integrity, accountability, and vision “Follow me, as I follow Christ” (1 Corinthians 11:1)

☑Stewardship & Impact-Driven Leadership

Proven track record in careful and accountable management of resources and budgets, ensuring both efficiency and integrity Recognised for delivering projects on time and achieving set goals through prayerful planning, strategic execution, and servant leadership Committed to introducing best practices and innovative solutions that honour God, strengthen teams, and ensure sustainable impact in advancing the Gospel

☑Transformational Leadership

Lead change with integrity, grounded in Biblical principles and a spirit of accountability and resilience Encourage teams to embrace God-inspired vision, adopting creative and innovative solutions that strengthen ministry impact, build sustainability, and advance the Gospel in diverse contexts “Be transformed by the renewing of your mind” (Romans 12:2)

☑Evangelism & Discipleship Leadership

Committed to proclaiming the Gospel and making disciples through both word and lifestyle Lead ministries that equip children, youth, and adults to grow in Christ, while modeling daily witness in the workplace and community Passionate about raising new leaders, strengthening the Church, and advancing the Great Commission “Go and make disciples of all nations” (Matthew 28:19)

☑Kingdom Partnerships

Dedicated to building Christ-centered partnerships with churches, NGOs, communities, and global affiliates to advance the Great Commission Skilled in fostering collaboration, strengthening networks, and mobilizing resources that multiply Kingdom impact “Two are better than one, because they have a good return for their labor” (Ecclesiastes 4:9)

■ SKILLS SUMMARY

Leadership & People Development

  • Recruitment, Training & Mentorship

  • Leadership Pipeline Development

  • Cross-Cultural Team Leadership

Ministry & Evangelism

  • Evangelism & Discipleship

  • Children’s & Youth Ministry Oversight

  • Program Design & Volunteer Mobilisation

  • Worship Leadership

Operations & Strategy

  • Regional Logistics & Supply Chain Oversight

  • Import/Export Compliance

  • Budgeting & Resource Stewardship

  • Strategic Planning & Reporting

Stakeholder Engagement

  • Partnership Building (Churches, NGOs, Affiliates)

  • Community Outreach & Engagement

Crisis & Risk Management

  • Compliance & Risk Oversight

  • Crisis Response & Problem-Solving

  • Inspiring Leadership rooted in Biblical principles

  • Recruitment, Selection & Onboarding (staff & volunteers)

  • Training, Mentorship & Discipleship

  • Leadership Pipeline Development (youth, staff, volunteers)

  • Team Building & Coaching for Accountability

  • Cross-Cultural Leadership & Adaptability

  • Evangelism & Lifestyle Witness

  • Children’s Ministry Oversight & Curriculum Development

  • Youth Mentorship & Discipleship Programmes

  • Men’s Discipleship & Mentorship

  • Worship Leadership & Spiritual Formation

  • Program Oversight (design, training, follow-up)

  • Volunteer Mobilisation & Church Engagement

  • Regional Logistics & Supply Chain Oversight

  • Import/Export Compliance & Customs Management

  • ERP & Warehouse Systems (Acumatica)

  • Budgeting & Financial Stewardship (R12m annually)

  • Grant & Donor Accountability (NGO/Volunteer service)

  • Strategic Planning & Program Implementation

  • Monitoring, Reporting & Evaluation

  • Partnership Building with Churches, NGOs, and Affiliates

  • Stakeholder Relationship Management

  • Cross-Functional Collaboration (CS, operations, dev teams)

  • Community Outreach & Engagement

  • Risk Identification & Compliance Oversight

  • Crisis Response & Continuity Planning

  • High-Pressure Problem Solving & Innovation

  • Health & Safety Leadership

  • Servant Leadership & Accountability

  • Integrity & Resilience under Pressure

  • Author (Father to the Fatherless) – inspiring identity in Christ

  • Passionate about advancing the Great Commission

  • English (fluent)

  • Basic French (committed to advancing proficiency for ministry contexts)

References

  • Mrs Ebtishaan Hartzenberg, Operations Manager , Silvertree Holdings, 082 819 5407,
  • Mr Errol Valentine, founder of Siyakula NGO, 084 862 5778
  • Pastor Sheldon Kidwell, 082 853 8854 : Lead Pastor at the Bay Church : sheldon@baycc.org.za
  • Mr Uche Ordor , 084 744 0077: Character reference: ubordor@gmail.com

Training

  • Workshops: Conflict Management
  • Performance Management
  • Monitoring & Evaluation
  • Customer Service Relations
  • Magento
  • Acumetica

Workshops Attended

  • Courses: STAR Alliance | Leadership Development | 2012
  • Chartall Business College | Generic Business Management | 2014
  • Cape Academy of Guiding Services | Tour Guide | 2020

Timeline

Warehouse Manager

Silvertree Holdings
04.2023 - Current

Logistics Manager

Silvertree Holdings
03.2022 - 04.2023

Quality Controller

Faithful To Nature
08.2020 - 02.2022

Customer Service Liaison

Faithful To Nature
08.2016 - 07.2019

Customer Service Liaison

Dawn Wing Couriers
07.2015 - 08.2016

In-House Manager

RTT Logistics Johannesburg
01.2008 - 01.2012

Master of Arts - Biblical Studies

Team Impact Christian University

Bachelor of Arts - Honours Degree in Ministry

Team Impact Christian University

Bachelor of Arts - Bachelor Degree in Ministry

Team Impact University

No Degree - Minster of Ordination

Team Impact Christian University

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Warren CoenraadCandidate for International Regional Director