Warren Kraft

Work History

01.2015

Managing, Organizing and Facilitating Training Department
Conducted annual training and development needs assessment
Developed training and development programs and objectives
Administered spending against departmental budget
Obtained and /or developed effective training materials utilizing a variety of media
Trained and coached managers, supervisors and others involved in employee development efforts
Planned, organized, facilitated, and ordered supplies for employee development and training events
Developed and maintained organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources
Conducted follow-up studies of all completed training to evaluate and measure results
Modified programs as needed
Exemplified desired culture and philosophies of organization
Worked effectively as a team member with other members of management and HR staff.

Academia Europea

- Current

Cape]
Teaching Spanish speaking students English online
Conduct “needs assessments” of students to determine best approach
Prepare for lessons, including
Writing lesson plans
Creating teaching materials
Deliver lessons
Follow set syllabus or textbooks if required
Teach listening, speaking, reading and writing skills
Teach grammar, vocabulary, pronunciation
Help students develop learning strategies
Teach in-class (small classes to large classes, single-level and multi-level classes)
Teach one-to-one
Teach online
Check and mark students' work
Maintain order in class
Ensure class atmosphere is conducive to learning
Encourage students to read out loud
Create tests for students
Assign homework and essays to students
Assign books for students to read
Assess student performance and progress
Be aware of, and sympathetic to, students’ cultural background, history and possible taboos
Be aware of students’ level of development in own first language and potential effect on EFL learning
Be sensitive to any learning disabilities and special needs
Kept records
Write progress reports for students/parents
Coordinate with fellow teachers and staff
Go to staff meetings
Attend workshops and ongoing teacher-training
Work with directors of study/academic supervisors to maintain standards
Stand in for other teachers (substitute)
Comply with institutional policies

Cape Point Vineyards

09.2015 - 10.2020

Same as below and including
Responsible for up to 70 staff in 5 different departments
Managing upkeep of property including restaurant, wine tasting room, outside deck and garden, bar
Training staff in service etiquette, product knowledge and basic sales techniques
Organizing the staff shift rota for front of house on a weekly basis
Event co-ordinating, i.e
Weddings, memorials, birthdays for up to 250 people
Managing arrangement of property to accommodate events
Organizing layout of community food market on a weekly basis
Managing restaurant floor and ensuring staff maintain premium service to customers
Interviewing and hiring of new staff members as well as enforcing disciplinary procedures
Stock taking of all cutlery, glasses, linen and front of house condiments
Dealing with complaints in a professional manner and satisfying customer’s needs
Problem solving with regards to staff concerns and issues

Buitenverwachting

03.2014 - 08.2015

Responsible for up to 25 staff in 2 different departments
Opening and closing of restaurant
Designing seating plans daily
Daily cash up
In control of bar and stock levels
Assisting in designing Wine and Drinks menu
Quality control of food and beverage items
Training staff in service etiquette, product knowledge and sales techniques
Responsible for weekly FOH pay roll system
Assisting with large functions – Weddings, Birthdays, etc
Managing the arrangement of the property to accommodate events
Managing the restaurant floor and ensuring staff maintain a premium service to customers
Interviewing and hiring of new staff members as well as enforcing disciplinary procedures
Stock taking of all cutlery, glasses, linen and front of house condiments
Dealing with complaints in a professional manner and satisfying the customer’s needs
Problem solving with regards to staff concerns and issues

The William IV, Gastro Pub, Returning home to SA

02.2010 - 04.2013