Open To Work
WANDILE ZOLEKA
IT Support Engineer
Johannesburg,GP
Overview
3
3
Languages
2
2
Certifications
9
9
years of professional experience
1
1
CyberOps associate
1
1
CCNP Core Networking
4
4
years of post-secondary education
Work Preference
Job Search Status
Open to workDesired Job Title
IT Support EngineerIT Technical Support SpecialistIT Systems AdministratorIT Service Desk AnalystLocation Preference
On-SiteHybridOpen to relocation: Yes
Important To Me
Work-life balanceCareer advancementFlexible work hoursCompany CulturePaid time offSummary
Experienced IT professional with over 6 years in technical support, network administration, and systems engineering. Expertise in Active Directory management, SAP password administration, and network infrastructure maintenance. Proficient in troubleshooting complex IT issues in Microsoft environments while providing top-tier customer support. Pursuing CCNA certification to enhance networking knowledge.
Work History
IT Support Engineer
ABSA Bank
04.2023 - Current
- Log, validate, troubleshoot, diagnose and resolve customer issues efficiently
- Unlock and reset user passwords on Active Directory roles
- Unlock and reset SAP passwords for enterprise users
- Create and manage user passwords across systems
- Create and manage tickets using ServiceNow ITSM platform
- Provide remote assistance using Microsoft Teams, Quick Assist and remote desktop tools
Global IT Service Desk Agent
DSV Logistics
11.2020 - 12.2022
- Log, validate, troubleshoot, diagnose and resolve customer issues across full range of products and applications
- Supported Microsoft Windows 7 and higher operating systems
- Supported Microsoft Office 2010 and higher applications including Visio and Project
- Unlock user passwords on Active Directory roles
- Reset SAP passwords for global users
- Create and route tickets to other IT departments using Cherwell System
- Connect with users remotely to resolve technical issues
- Manage VPN access and shared mailbox/drive folder permissions
VoIP and Data Technician
City of Tshwane Metropolitan Municipality
03.2019 - 03.2022
- Activate analog, digital and network lines for telephone systems
- Move telephone lines and extensions as required
- Replace HMTs, Cat3 and Cat5 telephone cables
- Replace and test used/new telephones for reusability
- Test and fix network connections and configurations
- Maintain network infrastructure across municipal facilities
- Perform UTP cabling and patch network lines
IT Technician (Readiness Programme)
Cell C (via Masithuthuke Holdings)
01.2018 - 01.2019
- Completed 10-month readiness programme (4 months theory, 6 months practical)
- Set up mobile phones for customers
- Perform data transfers between devices
- Create Microsoft accounts for clients
- Set up HP printers for customers
- General administration and customer service duties
Education
Certificate - Information Technology
Homebrew Computer Academy Through Cisco Networking Academy
Johannesburg 2025.01 - 2025.01
Certificate - System Support Certificate (NQF Level 5)
MICT SETA
Durban 2018.04 - 2019.02
Diploma - Information Technology
Durban Computer College
2013.01 - 2013.12
Diploma - Information Technology
Durban Computer College
2012.01 - 2012.12
Diploma - Information Technology
Durban Computer College
2011.01 - 2011.12
Skills
Active Directory
SAP Administration
ServiceNow
Cherwell ITSM
Microsoft Teams
Remote Desktop Support
VPN Management
VoIP Systems
Network Cabling (UTP/Cat5)
Windows Server
Office 365
Network Troubleshooting
Routers & Switches
Network Security
Personal Information
- Gender: Male
- Driving License: Code 10 (C1)
- ID Type: ID
- ID Number: 8802135910082
Certification
CCNA: Introduction to Networks, 2025, Homebrew Computer Academy through Cisco Networking Academy
References
- Thabo, Ngoako, Manager at Cell C (Kokstad), 064 138 4433
- Jacob, Munyai, City of Tshwane Metropolitan Municipality, 076 462 8947 / 012 358 6475
- Petrus, Bezuidenhout, City of Tshwane Metropolitan Municipality, 079 769 2718 / 012 358 9868
- Vincent, Maribadzi, DSV Logistics, Contact details available on request
Timeline
Certificate - Information Technology
Homebrew Computer Academy Through Cisco Networking Academy
2025.01 - 2025.01
IT Support Engineer
ABSA Bank
04.2023 - Current
Global IT Service Desk Agent
DSV Logistics
11.2020 - 12.2022
VoIP and Data Technician
City of Tshwane Metropolitan Municipality
03.2019 - 03.2022
Certificate - System Support Certificate (NQF Level 5)
MICT SETA
2018.04 - 2019.02
IT Technician (Readiness Programme)
Cell C (via Masithuthuke Holdings)
01.2018 - 01.2019
Diploma - Information Technology
Durban Computer College
2013.01 - 2013.12
Diploma - Information Technology
Durban Computer College
2012.01 - 2012.12
Diploma - Information Technology
Durban Computer College
2011.01 - 2011.12