Wandile Mkhize
Casheir
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Casheir and Sales Person
Cash Cusaders
Johannesburg
02.2020 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed over 30 customer calls per day.
Waitress
Rocomamas
Johannesburg, South Africa
06.2016 - 02.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Increased sales by 10%.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Communication Science
University of South Africa
Johannesburg South Africa 01.2020 - Current
Skills
Personable and approachable
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Casheir and Sales Person
Cash Cusaders
02.2020 - Current
Bachelor of Arts - Communication Science
University of South Africa
01.2020 - Current
Waitress
Rocomamas
06.2016 - 02.2020
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