Wandile Mkhize
Casheir
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Casheir and Sales Person
Cash Cusaders
Johannesburg
02.2020 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed over 30 customer calls per day.
Waitress
Rocomamas
Johannesburg, South Africa
06.2016 - 02.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Increased sales by 10%.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Communication Science
University of South Africa
Johannesburg South Africa 01.2020 - Current
Skills
Personable and approachable
Leasing and sales
Sales and Use Tax Reporting
Outstanding communication and interpersonal skills
Responded to requests for technical assistance via phone, ticket and in person
Sales and service-oriented
Quotes and sales
Sales and marketing strategies
Sales and promotions
Understanding of sales retention
Merchandise sales
Personable and trustworthy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Casheir and Sales Person
Cash Cusaders
02.2020 - Current
Bachelor of Arts - Communication Science
University of South Africa
01.2020 - Current
Waitress
Rocomamas
06.2016 - 02.2020