Summary
Overview
Work History
Education
Skills
Timeline
Generic
Wandile Mbunyuza

Wandile Mbunyuza

Johannesburg

Summary

I am a hard-working individual who is always punctual, well-presented, and well-spoken, verbally and telephonically. I am very professional and have a massive passion for what I do. I am passionate about working with people and knowing their needs and how I will meet their expectations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Amazon Global Services
Midrand
08.2022 - 05.2025
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Associate

Africa Direct Group
Midrand
01.2018 - 01.2019

HIV Counselor

Desmon Tutu Hiv Foundation
Midrand
08.2014 - 08.2018
  • Searching for new participants in the site database.
  • Contacting pre-qualified participants for pre-screening.
  • Excellence in HIV Counselling and Testing.
  • Follow up on non-payments.
  • Negotiate payments on overdue accounts.
  • Liaising with 3rd parties to resolve account disputes.
  • Online shopping Assistance.
  • Tracking of orders and deliveries.
  • Process refunds.
  • Provided individual counseling and support to clients living with HIV and AIDS.

Education

Matric -

Oaklands High School
Midrand, Johannesburg
12.2007

Skills

  • Customer Services
  • Problem Solving
  • Reaserch
  • Leadership

Timeline

Customer Service Representative

Amazon Global Services
08.2022 - 05.2025

Customer Service Associate

Africa Direct Group
01.2018 - 01.2019

HIV Counselor

Desmon Tutu Hiv Foundation
08.2014 - 08.2018

Matric -

Oaklands High School

Similar Profiles

CREATE PROFILE
Wandile Mbunyuza