Hi, I’m
Wandes Christobel Swartz
Restrurant General Manager
Kimberley,NC
Summary
Dynamic Restaurant General Manager with a proven track record at Tradeonsa KFC Douglas, excelling in labor management and customer engagement. Achieved significant employee retention through effective training and a positive work environment, while boosting revenue with innovative marketing strategies. Skilled in inventory management and committed to delivering exceptional service.
Overview
20
years of professional experience
1
Certification
Work History
Tradeonsa Kfc DouglasKimberley
Restrurant General Manager
03.2017 - Current
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Shoprite CheckersKimberley
Store Manager
02.2006 - 11.2013
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
William Pescoh HighKimberley
High School Diploma
04.2001
Skills
Labor management
Inventory management
Staff scheduling
Customer engagement
Business management
Schedule coordination
Order management
Budget planning
Facility maintenance
Hiring decisions
Restaurant promotion
POS system
Food safety
Operations management
Online ordering management
Employee retention
Staff management
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Documented and resolved bsc which led to 4.5
- Awarded Rgm year award 2019
Certification
[Area of cetradertification], [Company Name] - [Timeframe]
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Xhosa
Elementary (A2)
Timeline
[Area of cetradertification], [Company Name] - [Timeframe]
01-2019
Restrurant General Manager
Tradeonsa Kfc Douglas
03.2017 - Current
Store Manager
Shoprite Checkers
02.2006 - 11.2013
William Pescoh High
High School Diploma
04.2001