Hi, I’m
Wandes Christobel Swartz
Restrurant General Manager
Kimberley,NC
Summary
Dynamic Restaurant General Manager with a proven track record at Tradeonsa KFC Douglas, excelling in labor management and customer engagement. Achieved significant employee retention through effective training and a positive work environment, while boosting revenue with innovative marketing strategies. Skilled in inventory management and committed to delivering exceptional service.
Overview
20
years of professional experience
1
Certification
Work History
Tradeonsa Kfc DouglasKimberley
Restrurant General Manager
03.2017 - Current
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Shoprite CheckersKimberley
Store Manager
02.2006 - 11.2013
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
William Pescoh HighKimberley
High School Diploma
04.2001
Skills
Labor management
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Documented and resolved bsc which led to 4.5
- Awarded Rgm year award 2019
Certification
[Area of cetradertification], [Company Name] - [Timeframe]
Timeline
[Area of cetradertification], [Company Name] - [Timeframe]
01-2019
Restrurant General Manager
Tradeonsa Kfc Douglas
03.2017 - Current
Store Manager
Shoprite Checkers
02.2006 - 11.2013
William Pescoh High
High School Diploma
04.2001
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