Wandes Swartz
Greenpoint, Kimberley,Northern Cape
Summary
Motivated Assistant Manager with strong leadership and organisational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.
Skilled in leadership and team collaboration, with knack for effective communication and problem-solving. Excel in adapting to new challenges and maintaining positive atmosphere. Proven track record of quickly learning and implementing new processes to support team goals. Enthusiastic about fostering supportive and productive work environment.
Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Assistant Manager
Trade-on sa(kfc)
Kathu, South Africa
03.2017 - 08.2025
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
Assistant Manager
Movhachos
Kimberley, South Africa
02.2015 - 03.2017
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
General Store Manager
Shoprite Checkers
Kimberley, South Africa
02.2013 - 11.2014
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Actioned customer feedback to improve product and service provisions.
- Maintained rigorous standards of cleanliness and organisation throughout the store, ensuring a pleasant shopping environment.
- Analysed sales data to identify trends and adjust inventory levels accordingly, maximising profitability and customer satisfaction.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Managed overall daily operations in the general store, overseeing both staff and inventory to maintain optimal performance.
- Determined optimal mix and levels of stock to meet demand and minimise costs.
- Implemented strict loss prevention policies, reducing shrinkage rates by 25% within the first year of application.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Merchandised displays to showcase new and popular items.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Managed finances by controlling budgets and authorising expenditures.
Sales manager
Shoprite Checkers
Kimberley, 8301
04.2009 - 02.2013
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Negotiated favourable terms with suppliers and partners, reducing costs and improving profit margins.
Fresh Food Manager
Shoprite Checkers
Kimberley , 8301
03.2006 - 03.2009
- Analysed sales data to forecast demand and order stock accordingly, reducing waste and increasing profitability.
- Managed the evaluating, determining value and pricing of new products within product range.
- Trained new employees in handling, preparation, and storage of fresh food products, enhancing team competency.
- Maintained cleanliness and organisation of the fresh food area, exceeding health inspection standards.
- Addressed customer complaints and queries regarding fresh food items, offering solutions that ensured satisfaction.
- Organised staff schedules and managed payroll for the department, ensuring efficient operation within budget constraints.
- Actioned customer feedback to improve product and service provisions.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
Education
Food safety compliance - Food safety
ASC
Cape town 08.2025 - 08.2025
Computers - Ms office and excel
progressive solutions
Kimberley 01.2014 - 04.2014
Certificate of Higher Education -
William Pescod high School
Kimberley 01.1999 - 12.1999
Languages
English
First language
Certification
- Shift manager
- Assisi Restaurant manager
- Restaurant general manager
- Food safety officer
Timeline
Food safety compliance - Food safety
ASC
08.2025 - 08.2025
Assistant Manager
Trade-on sa(kfc)
03.2017 - 08.2025
Assistant Manager
Movhachos
02.2015 - 03.2017
Computers - Ms office and excel
progressive solutions
01.2014 - 04.2014
General Store Manager
Shoprite Checkers
02.2013 - 11.2014
Sales manager
Shoprite Checkers
04.2009 - 02.2013
Fresh Food Manager
Shoprite Checkers
03.2006 - 03.2009
Certificate of Higher Education -
William Pescod high School
01.1999 - 12.1999