Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wame Maraka

Virtual Assistant
kuruman,Northern Cape

Summary

Driven by a proven track record in client relationship building and sales expertise, I excelled at Capitec Bank by implementing improvements that significantly enhanced customer satisfaction and retention. My adeptness in negotiation and customer service, coupled with strategic networking, propelled organizational growth and fostered strong client loyalty. Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 3 years of Customer Service experience. Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Service Consultant

Capitec Bank
03.2021 - Current
  • Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Provided information about service procedures and expected timelines.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Organized workshops and seminars aimed at educating customers about product offerings and industry developments, fostering long-term engagement.

Receptionist

Morwalela Multi Construction
01.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

Certificate of Completion - Virtual Assistant

ALX
04.2001 -

High School Diploma -

Kalahari High School
Kuruman, South Africa
04.2001 -

Skills

Client Relationship Building

Languages

English
Bilingual or Proficient (C2)

Timeline

Service Consultant

Capitec Bank
03.2021 - Current

Receptionist

Morwalela Multi Construction
01.2020 - 02.2021

Certificate of Completion - Virtual Assistant

ALX
04.2001 -

High School Diploma -

Kalahari High School
04.2001 -

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Wame MarakaVirtual Assistant