WALTER RAPHULU
Promotions Coordinator
Rustenburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
7
7
Languages
Work History
Promotions Coordinator
Sun City Casino
06.2023 - Current
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Coordinated logistics for multiple simultaneous promotions, ensuring smooth operations and minimal conflicts.
- Kept abreast of industry trends in order to propose cutting-edge ideas for new promotions initiatives.
- Optimized promotions planning processes to minimize costs without compromising quality or effectiveness.
- Delivered comprehensive post-event reports highlighting key achievements and areas of improvement.
- Maintained detailed records of project progress, budgets, timelines, and results for future reference.
- Facilitated open communication among team members, leading to improved collaboration on promotion projects.
- Managed day-to-day functions of promotion and marketing departments.
- Source promotions items with the budget from different suppliers
- Raise POs and receipt the invoices upon delivery from suppliers
VIP Host
World Sports Betting
09.2022 - 06.2023
- To coordinate booking and special requests for high end bases
- To communicate with VIP players on a daily basis, host and coordinate VIP events, manage guest lists and report back on VIP functions
- To actively grow the VIP database through acquisition and grow the turnover of the existing VIP base
- To ensure a seamless customer experience for casino and sport players
- Collaborate with the Marketing team on VIP promotions, customer requests and experiences.
Activations Officer
World Sports Betting
08.2021 - 09.2022
- Working at World Sports Betting's activations daily, both on location and in store
- Signing up clients, building and capturing databases
- Planning, implementation and reporting on activations
- Creating excitement around the World Sports Betting brand at a variety of events
- Representing the brand externally to new and existing clients
- Overseeing promotional item handouts at events and promotions and ensure that stock is always kept safe
- Ensuring that all activations are exciting and successful
- Facilitating prize allocations
- Compiling post analysis reposts.
Marketing Promotions Coordinator
Emperors Palace
01.2015 - 06.2020
- Driving customers loyalty, repeat visits and engagement through casino promotions
- Drafting concept documents and Customer Protections Act (CPA) packs
- Ensuring that all marketing material is CPA compliant
- Compiling and managing the promotions and draws calendar
- Coming up with creative concepts for casino draws and promotions
- Negotiating offers and prizes with various external stakeholders
- Briefing internals and external creative teams on marketing material required to support/execute draws and promotions
- Developing and implements customer engagement and retention strategies
- Briefing internal teams including HODs, customers service consultants, promotions assistants and slots attendants on upcoming promotions
- Booking MCs and entertainers for large scale promotions
- Budget management
- Sourcing promotional items
- Monitoring customer trends in order to identify gaps and opportunities.
Marketing Host
Montecasino (Tsogo Sun)
01.2011 - 01.2015
- Registering new members
- Updating customers details on the patron management system
- Explaining the rewards programme and it's benefits to customers
- Upselling customers to higher rewards tiers
- Ensuring that customers have a pleasant experience on the complex and casino floor
- Addressing customers queries and questions in person and telephonically
- Assisting with implementing casino promotions
- Handling Montecasino's Computicket sales
- Selling gift cards
- Conducting monthly audits
- Facilitating small- and large-scale casino draws
- Compiling daily shift and sales reports.
Slots Host
Montecasino (Tsogo Sun)
01.2009 - 01.2011
- Assisting customers on the casino floor with any slots machine related questions
- Showing customers how various slots machines work
- Facilitating large cash payouts
- Troubleshooting minor faults with slots machines
- Implements casino promotions.
Education
MATRIC -
Swobani Secondary School
Skills
Good written and verbal communication skills
People and communication skills
Working as part of a team
Planning and organizing
Promotional planning
Report writing
Developing promotional concepts
Budget Management
References
- Ella Mpofu, Promotions Manager, Sun City Casino, 083 586 0780
- Bob Yearha, VIP Manager, World Sports Betting, 082 809 4757
- Irvin Nkosi, Promotions Manager, Emperors Palace, 011 928 1332
- Vusi Mhlanga, Guest Relations Host Supervisor, Montecasino, 078 295 0492
Timeline
Promotions Coordinator
Sun City Casino
06.2023 - Current
VIP Host
World Sports Betting
09.2022 - 06.2023
Activations Officer
World Sports Betting
08.2021 - 09.2022
Marketing Promotions Coordinator
Emperors Palace
01.2015 - 06.2020
Marketing Host
Montecasino (Tsogo Sun)
01.2011 - 01.2015
Slots Host
Montecasino (Tsogo Sun)
01.2009 - 01.2011
MATRIC -
Swobani Secondary School