Walter Mbatha
Lucky
Vosloorus
Summary
Highly experienced Technical Officer with over 22 years in telecommunications, specializing in FTTH, wireless technology, and transmission equipment. Seeking the FTTH Senior Project Coordinator role to leverage my extensive background in installing, commissioning, and maintaining telecommunications infrastructure. Committed to ensuring top-tier project coordination, quality workmanship, and exceptional customer service. Proven ability to manage complex projects, liaise with third-party partners and deliver results in fast-paced environments.
Overview
24
24
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
Work History
PSTN Provision Coordinator
Babble Cloud Company (UK)
01.2023 - 11.2024
- Liaised with third-party partners and suppliers, ensuring all orders were validated and correct
- Placed connectivity orders for broadband (SoGEA and FTTP) via partner vendor portals/email, monitoring through to completion
- Placed hosted PhoneLine+ VoIP orders for single users, including number ports where required
- Continuously updated customers (primarily by email) and managed their expectations
- Monitored order workflow and escalated issues where required
- Managed multiple orders in an organized and efficient manner in a fast-paced environment
- Updated internal systems (Salesforce and Affinity CRMs) with full notes on each stage of the provisioning cycle
- Ensured effective and timely communication to customers and maintained awareness and satisfaction
- Periodically checked shared Outlook inbox for customer responses and actioned accordingly
Technical Officer
Telkom SA
01.2001 - 01.2023
- Repaired, installed, and commissioned ADSL, ISDN wireless systems, and optic fiber
- Semiskilled in transmission, microwave radio systems, optical technology, digital loop carrier, LAN, IP (VoIP), and Metro Ethernet
- Tested, implemented, and troubleshot communication equipment
- Interpreted, planned, and managed daily workload
- Facilitated site surveys and inspections related to optic cables
- Managed fiber patching and troubleshooting activities
- Provided feedback and attended corporate escalations
- Localized faults and commissioned broadband
- Maintained analogue and MSAN ports
- Monitored equipment/system performance
- Provided assistance and support on request
Education
National N Diploma Electrical Engineering - Electrical Engineering
Johannesburg Technical College
Johannesburg, Gauteng 01.2009 - 11.2012
Advance Diploma in Management Development -
UCT
Cape Town, Western Cape 02.2023 - 09.2024
Grade 12 -
Usizo Technical College
Germiston, Gauteng 01.1988 - 11.1998
Skills
Project Managementundefined
Certification
Lean Six Sigma Green Belt
Accomplishments
- Hello Peter compliment on reference number 202CRK140117 for telephone number 0119070328
- Certificate of Appreciation, Knysna disaster, 09/01/17
References
- Sarah Sithole, 0814116904, 0123183856, sithols@telkom.co.za
- Solly Mkhatjwa, 0813543144, 0114931036, sollym2@openserve.co.za
Personal Information
- ID Number: 7801215418082
- Ethnicity: South African
- Gender: Male
- Driving licence: C1
Timeline
Advance Diploma in Management Development -
UCT
02.2023 - 09.2024
PSTN Provision Coordinator
Babble Cloud Company (UK)
01.2023 - 11.2024
National N Diploma Electrical Engineering - Electrical Engineering
Johannesburg Technical College
01.2009 - 11.2012
Technical Officer
Telkom SA
01.2001 - 01.2023
Grade 12 -
Usizo Technical College
01.1988 - 11.1998
Lean Six Sigma Green Belt
Telecommunication Network Operations Cert
Fall Arrest and Basic Rescue (RF Awareness)
Certified Fiber Technician
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