Summary
Overview
Work History
Education
Skills
Health
Language
Hobbiesandinterests
Personal Information
Timeline
Generic

Waleed Jappie

Senior Technician
Surrey Estate

Summary

With over two decades of diverse professional experience, I have excelled in various roles including as a Senior Engineer at Ensure IT Services Pty Ltd, where I specialize in desktop, laptop, and server repairs while serving as a certified NetApp and 3M Support Engineer. At Shell Business Service Centre, I managed high-value accounts in the Canadian market, ensuring superior customer service and effective account management. Additionally, my tenure at Direct Axis as a Sales Consultant & Head Retentions Officer honed my skills in sales, customer retention, and policy portfolio management, contributing significantly to operational efficiency and client satisfaction throughout my career.

Overview

30
30
years of professional experience

Work History

Senior Engineer

Ensure IT Services Pty(Ltd)
6 2018 - Current
  • Desktop, Laptop and server repairs and maintenance
  • NettApp Support Engineer (Onsite)
  • 3M Support Engineer (Onsite)
  • Authorized repair center for HP, DELL
  • HP Certified and Dell Certified Engineer
  • HP - HP Home Computing Service Qualification for Service Technicians Release 1.0
  • 2019
  • Dell 1000 Client Foundation 2019 (Auth ID: 3255)

Customer Service Professional

Shell Business Service Centre Global Customer Service Centre
04.2009 - 11.2013
  • Account management for million dollar conglomerates
  • Servicing the Canadian Market

Sales Consultant & Head Retentions Officer

Direct Axis
01.2005 - 01.2007
  • Sales and After Sales Care, Customer Care, Policy Portfolio Updating, Telephonic Queries, and all round Admin.

Process Administration Assistant

Sanlam
01.2001 - 01.2004
  • Customer Care, Policy Portfolio Updating

Call Centre Agent

Homechoice Pty Ltd
01.1999 - 01.2001
  • Inbound and Outbound Telemarketing Sales, Customer Services, Queries

Cashier, Customer Services, Cigarette Counter, Coffee Shop, Frontline Skilled

Pick 'n Pay
01.1995 - 01.2000

Education

Groenvlei High School

Motor Trade Theory N1 - undefined

Athlone Technical College

CompTIA A+ 1000 - Part 1 - CompTIA A+ 1000 - Part 1

Alison
04.2001 -

CompTIA A+ 1000 - Part 2 - CompTIA A+ 1000 - Part 2

Alison
04.2001 -

Lenovo Qualified PC Service Technician

International Services Support Solutions
05.2022

Skills

Team Leadership

Management skills

Leadership skills

Quality Control

Health

Good

Language

True, True, True, True, True, True, True

Hobbiesandinterests

  • Fishing
  • Motorcars
  • Audiovisual Equipment and Computers

Personal Information

  • ID Number: 790912 5200 084
  • Ethnicity: Malay
  • Dependents: 1
  • Nationality: South African
  • Marital Status: Divorced

Timeline

Customer Service Professional

Shell Business Service Centre Global Customer Service Centre
04.2009 - 11.2013

Sales Consultant & Head Retentions Officer

Direct Axis
01.2005 - 01.2007

CompTIA A+ 1000 - Part 1 - CompTIA A+ 1000 - Part 1

Alison
04.2001 -

CompTIA A+ 1000 - Part 2 - CompTIA A+ 1000 - Part 2

Alison
04.2001 -

Process Administration Assistant

Sanlam
01.2001 - 01.2004

Call Centre Agent

Homechoice Pty Ltd
01.1999 - 01.2001

Cashier, Customer Services, Cigarette Counter, Coffee Shop, Frontline Skilled

Pick 'n Pay
01.1995 - 01.2000

Senior Engineer

Ensure IT Services Pty(Ltd)
6 2018 - Current

Groenvlei High School

Motor Trade Theory N1 - undefined

Athlone Technical College

Lenovo Qualified PC Service Technician

International Services Support Solutions
Waleed JappieSenior Technician