Wafeeka Rylands

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.

Opened and closed accounts.

Filing

Data Capturing

Answer telephone promptly

Building customer relationships

Providing Statements

Sales support

Providing basic financial advise

Team collaboration with relevant departments