Waagiedah Aliajouhaar
HR Officer
Cape Town
Summary
I began my career in sales and customer service, steadily advancing into roles such as Quality Assessor, Retention Specialist, Compliance Supervisor, and currently, Human Resources Officer. Each position has equipped me with valuable skills and insights, and I am excited to embrace the challenges and opportunities of the next chapter in my professional journey.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Human Resources Officer
Boomerang Marketing Solutions
10.2024 - Current
- Recruitment And Internal Relations
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
- Assisted with writing job postings and job descriptions for boards.
FAIS Compliance Supervisor
Boomerang Marketing Solutions
08.2023 - 10.2024
- Compliance Supervisor (FAIS License)
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Short-term Insurance Specialist
Boomerang Marketing Solutions
10.2021 - 08.2023
- Followed up on late payments, policy renewals and other special circumstances.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Maintained high standards of customer service by building relationships with clients.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Cross-sold insurance products to existing clients to reach sales targets.
Quality Assurance Consultant
Boomerang Marketing
10.2020 - 10.2021
- Promoted a culture of accountability and ownership around quality-related matters, with all team members understanding their role in contributing to the company''s success in this area.
- Spearheaded training initiatives for team members, fostering a culture of continuous learning and development around quality standards.
- Reduced customer complaints significantly by initiating proactive process improvements and thorough evaluations.
- Developed comprehensive documentation on quality control measures, ensuring standardization across the organization.
- Facilitated open lines of communication between different departments involved in product development, ensuring that all parties were aware of their respective responsibilities concerning quality control efforts.
- Participated actively in audits conducted by external agencies, showcasing the company''s dedication to maintaining high-quality standards across all functions.
- Generated detailed reports on assessment findings, communicating results effectively to stakeholders at various levels within the organization.
Short-term Insurance Sales Representative
Boomerang Marketing Solutions
08.2019 - 10.2020
- Sold automobile, home and other various insurance products to individuals using consultative selling techniques.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead generation efforts.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
- Leveraged referrals from satisfied clients, capitalizing on word-of-mouth marketing to grow the book of business substantially over time.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Generated sales by recommending policies and add-ons.
- Expanded the company''s client base through targeted outreach and networking efforts.
Sales Representative
National Debt Advisors
01.2018 - 06.2018
- Debt Review
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Sales Representative
Weston Alarms
03.2017 - 12.2017
- Company Overview: ADT Security
- ADT Security
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
AstronSA
06.2016 - 12.2016
- Company Overview: Chubb Security
- Chubb Security
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
FAIS RE1 -
Moonstone
01.2024 - 04.2024
FAIS RE5 - undefined
Moonstone
07.2022 - 08.2022
Short Term Insurance NQF4 - undefined
INSETA
01.2020 - 01.2021
Matric - undefined
Grassy Park High School
01.2009 - 12.2013
Skills
HR policies and procedures
Decisionmaking
5
Problemsolving
5
Researchskills
5
Personal Information
- Date of Birth: 02/18/95
- Gender: Female
- Nationality: South African
Leadership Experience
5
Timeline
Human Resources Officer
Boomerang Marketing Solutions
10.2024 - Current
FAIS RE1 -
Moonstone
01.2024 - 04.2024
FAIS Compliance Supervisor
Boomerang Marketing Solutions
08.2023 - 10.2024
FAIS RE5 - undefined
Moonstone
07.2022 - 08.2022
Short-term Insurance Specialist
Boomerang Marketing Solutions
10.2021 - 08.2023
Quality Assurance Consultant
Boomerang Marketing
10.2020 - 10.2021
Short Term Insurance NQF4 - undefined
INSETA
01.2020 - 01.2021
Short-term Insurance Sales Representative
Boomerang Marketing Solutions
08.2019 - 10.2020
Sales Representative
National Debt Advisors
01.2018 - 06.2018
Sales Representative
Weston Alarms
03.2017 - 12.2017
Sales Representative
AstronSA
06.2016 - 12.2016
Matric - undefined
Grassy Park High School
01.2009 - 12.2013
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