Customer Service Agent
WNS Global Services
06.2022 - Current
Vuyolwethu Yekelo
Customer service agent
Cape Town
Timeline
Customer Service Agent
Wephelp
2021.02 - 2022.05
No Degree - Public Relations
Mfuleni High School
2006.01 - 2009.12
Work History
Customer Service Agent
WNS Global Services
Cape Town , Western Cape
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Addressed customer account discrepancies and concerns.
Customer Service Agent
Wephelp
Cape Town , Western Cape
2021.02 - 2022.05
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Education
No Degree - Public Relations
Mfuleni High School
Mfuleni 2006.01 - 2009.12
Skills
- Information Updates
- Customer Relationship Management
- Customer Complaint Resolution
- Billing Inquiries
- Customer Service
- Inbound Call Management
- Microsoft Office
- Problem Resolution
- Billing Adjustments and Refunds
- Invoice Preparation and Processing
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
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