Vuyolwethu Limba
Imports Clerk
Johannesburg
Summary
Proven Imports Clerk at S2 Logistics Cc, adept in customs regulations compliance and fostering team collaboration. Excelled in streamlining import processes and enhancing customer satisfaction through effective communication and problem-solving. Demonstrated ability to manage high-pressure situations and maintain detailed records, contributing significantly to operational efficiency and client relationship building.
Overview
16
16
years of professional experience
Work History
Imports Clerk
S2 Logistics Cc
08.2015 - 01.2025
- Demonstrated excellent problem-solving skills when faced with unexpected challenges during the import process.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive client relationships.
- Collaborated with team members to optimize workflow and ensure that all tasks were completed on schedule.
- Maintained detailed records of all import transactions, facilitating accurate reporting and analysis for management review.
- Contributed to a positive work environment through active participation in team meetings, sharing ideas for improvement, and supporting colleagues as needed.
- Established strong relationships with clients, ensuring satisfaction through consistent communication and timely resolution of issues.
- Streamlined import processes by closely monitoring shipments and communicating effectively with carriers.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
Receptionist
SA Inland
05.2011 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Waitress
Spur
05.2009 - 02.2011
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
High School Diploma -
Thoko Thaba High School
Johannesburg Skills
Operational process flows
Customs regulations compliance
International shipments
Effective communication
Reporting abilities
Clearance monitoring
Import management
Documentation skills
Document preparation
Customer support
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Data Entry
Attention to Detail
Teambuilding
Additional Information
References. :
1. Pretty Sigauke - Manager (S2 Logistics)
TEL: 078 134 2951 / 011 263 4025
2. Nelisa Macala - FCL & LCL Controller (SA Inland)
TEL: ( 081 038 3462)
Timeline
Imports Clerk
S2 Logistics Cc
08.2015 - 01.2025
Receptionist
SA Inland
05.2011 - 09.2014
Waitress
Spur
05.2009 - 02.2011
High School Diploma -
Thoko Thaba High School