High-performing, strategic-thinking professional with more than six years’ experience in effective governmental relations, program coordination and management, and resource development. Highly skilled at relationship building with internal and external stakeholders and organizational teams. Experienced in managing complex, multi- faceted projects and assessing needs, generating solutions, and taking action that achieves results. Proficient in Microsoft Office Suite, Adobe Creative Suite, web and video conferencing, and website administration with the ability to learn various computer applications.
Overview
12
12
years of professional experience
Work History
Manager V (Operations and Stakeholder Relations Manager)
Alpha Teknova Inc.
03.2018 - Current
Manages and develops Community Access stakeholder relations to ensure continuity across program areas.
Manages, reviews, and develops Community Access communications for external and internal distribution.
Oversees Community Access Operations and Stakeholder Relations area.
Plans and manages assignments for various program areas.
Maintains and develops positive working relationships with internal and external staff.
Facilitates technical assistance to Community Access external stakeholders.
Identifies risks and collaborates with the Community Access leadership team to develop strategies to mitigate or avoid risks.
Prepares responses to requests from the Legislature and external entities.
Reviews federal, state and ad-hoc reporting for Community Access program areas.
Assists in the development of management policies and systems to accomplish and support management objectives.
Prepares quality research, analysis, written updates, summaries, and other documents.
Maintains extensive knowledge of Community Access programs.
Represents the agency at conferences, boards, meetings, and committees.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Monitored social media and online sources for industry trends.
Determined target demographics and devised strategic communication initiatives to reach target audiences.
Drove operational improvements which resulted in streaming between program areas.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Collaborated with senior leadership team to understand impact of government and legal changes and align policy, strategy and services.
Communicated with department directors to develop measurable program outcomes and indicators.
Executed engagement strategies to promote opportunities or mitigate threats.
Drafted internal and external communications documents, using [Software].
Aging Program Coordinator
Texas Association Of Regional Councils, TARC
04.2014 - 02.2018
Coordinated the annual Aging in Texas Conference on behalf of the 28 Area Agencies on Aging.
Managed highly effective conference staff to assist conference attendees.
Planned and coordinated quarterly association meetings.
Provided effective support to membership.
Established and maintained strong relationship with state agency officials and other organizations to express the collective needs of association members and build collaboration.
Monitored Texas legislative activities and potential impact of proposed legislation.
Coordinated with legislative staff to provide resource witnesses and information on aging population.
Assisted in the development of strategies for implementation of new projects and policies for the Texas Association of Area Agencies on Aging.
Worked with the Texas Association of Area Agencies on Aging membership statewide to develop priorities and policies to ensure appropriate resources.
Advised and briefed the TARC Executive Director on the impact of potential projects facing the Texas Association of Area Agencies on Aging.
Assisted each Texas Association of Area Agencies on Aging member agency in identifying program needs to ensure the proper allocation of resources.
Represented TARC or Texas Association of Area Agencies on Aging at various forums.
Assisted association membership with complex issues.
Developed legislative correspondence and program announcements.
Managed Texas Association of Area Agencies on Aging budget development.
Managed Texas Lifespan Respite Care Grant.
Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
Provided ongoing direction and leadership for program operations.
Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
Coordinated work between multiple departments.
Optimized service procedures to increase customer satisfaction.
Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Planned and executed meetings to connect organizational representatives, community members and clients.
Determined customer needs and developed program initiatives according to preferences.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
Executive Assistant
Office Of The Governor
04.2012 - 04.2014
Provided high-level administrative support to the Criminal Justice Division Executive Director.
Provided information and assistance to the Governor’s 24 Planning Regions.
Planned and coordinated to meetings.
Served as Star of Texas Award Ceremony Coordinator and raised revenue for event.
Conducted various types of outreach projects for the Star of Texas Awards.
Responsible for maintaining the daily activities of the Governor’s Fellowship Program assigned to the Criminal Justice Division.
Responsible for maintaining the daily operations of the Criminal Justice Division.
Assisted with grant applications.
Assisted with assigned advisory councils.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Maintained confidential, administrative support to executive team.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Assisted in coordinating implementation of policies and practices across organization.
Education
Master of Public Administration - Public Policy
Texas Southern University
Houston, TX
12.2014
Bachelor of Arts - Government
University of Texas At Austin
Austin, TX
12.2008
Skills
Leadership
Strategic Planning
Project Management
Communication Skills
Government and Stakeholder Relations
Accounting, System Administrator
Administrative support, Technical assistance
Budget development, Written
Communication Skills
Data management
Grants
Information Technology
Leadership
Logistics
Advocacy
Recruiting
Reporting
Research
Scheduling
Strategic Planning
Public policy development
Presentations
Quality analyses
Website management
Communication planning
Strategy development
Operational improvement
Business operations
Problem resolution
Relationship development
Process improvement
Team management
Timeline
Manager V (Operations and Stakeholder Relations Manager)
Alpha Teknova Inc.
03.2018 - Current
Aging Program Coordinator
Texas Association Of Regional Councils, TARC
04.2014 - 02.2018
Executive Assistant
Office Of The Governor
04.2012 - 04.2014
Master of Public Administration - Public Policy
Texas Southern University
Bachelor of Arts - Government
University of Texas At Austin
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