Point of sale software
Vuyokazi Ziqethu
Senior Support Analyst
Century City,WC
Summary
Experienced Support Analyst with a demonstrated history of working in the information technology and services industry at Transaction Junction, excelling in technical troubleshooting and problem-solving. Adept at managing support ticketing systems and enhancing operational efficiency. Recognized for delivering exceptional customer service and implementing effective solutions to complex issues, ensuring seamless support for critical retail software environments. Professional support analyst ready to drive impactful results in dynamic environment. Expertise in diagnosing and solving technical problems efficiently, with focus on user satisfaction and process improvement. Reliable team collaborator who adapts to changing needs and prioritizes effective communication and problem-solving.
Overview
10
10
years of professional experience
3
3
Languages
2
2
Certificates
Work History
Senior Support Analyst
Transaction Junction
Century City
01.2019 - 02.2026
- Maintain the internal servers and perform day-to-day IT admin tasks, Track and report on incidents, Conduct SQL scripting and DB maintenance Work independently to troubleshoot all support requests and follow escalation policies
- Effective resolution of escalated issues via thorough root cause analysis and effective resolution and / or providing concise reporting.
- Internal change requests are submitted and followed up on for repeated requests or issues
- Provide 2nd and 3rd level support functions(POS/AWS)for the Imbeko & Postillion environments. Ensure production platforms are reviewed periodically, maintenance and housekeeping are performed.
- Identify enhancements to improve supportability, operability and performance of systems
- Implementations of software and patches
- Retail software.
- Store installation on configuration web/real-time servers. SQL Scripting to query and update database contents Implementation of normal recurring changes (e.g. new store loads, mapping request).
- Assist with problem solving and information gathering (traces/log files etc.)
- Investigate Point Of Sale(POS) related issues Doing store loads for clients on Configuration web /Realtime servers Store double debit transactions
- PASA BIN configurations/investigations of BIN issues on configuration web
- Installation and configuration of software In depth troubleshooting and analysis of real-time incidents Detailed analysis of issues using tools like SQL Profiler, Postman.
Data Capturer
Unlocked
01.2018 - 07.2018
Cashier
Checkers
05.2016 - 12.2017
Education
National Certificate - Information And Communication Technology
Info Tech Private FET College
Mthatha, South Africa 04.2001 -
NQF Level 4 - Civil Engineering
King Sabatha Dalindyebo FET College
Mthatha, South Africa 04.2001 -
Skills
Communications
Support ticketing systems
Remote support
Software knowledge
Customer Service
Problem solving
Support services
Technical troubleshooting
Timeline
SQL:Absolute Beginner to Develop
03-2026
AWS Certified Cloud Practicionor
10-2024
Senior Support Analyst
Transaction Junction
01.2019 - 02.2026
Data Capturer
Unlocked
01.2018 - 07.2018
Cashier
Checkers
05.2016 - 12.2017
National Certificate - Information And Communication Technology
Info Tech Private FET College
04.2001 -
NQF Level 4 - Civil Engineering
King Sabatha Dalindyebo FET College
04.2001 -
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursQuote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Software
Languages
English
Advanced (C1)
Certification
AWS Certified Cloud Practicionor
Interests
Running,Hiking,reading