Vuyokazi Tshwele
Customer Service Agent
Cape Town
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Sales Representative
BoldR- Tranzact Department
Cape Town
10.2022 - 12.2022
- Create leads and transfer to License agents for Medical Advantage-Medicare.
Office Administrator
Lemuka Contractors
Johannesburg
02.2020 - 11.2021
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
Non - Clinical Consultant
Metropolitan Health Group
Cape Town
11.2013 - 11.2019
- Deal with inquiries for hospital admissions
- Control all inquiries from admission and Radiography follow up for clients and revert back to them.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Communicated with patients, ensuring that medical information was kept private.
Client Service Agent
Bankmed
Cape Town
06.2010 - 10.2013
- Assisting members with their queries, and receiving calls from clients about the Chronic Medication.
- Make sure all the information is captured correctly,Reclassify all the incoming hospital updates and faxes accordingly.
- Deal with policy on ICD Codes GP's claims to make sure that all information is accurate and completely captured
on HRM (Bankmed workflow) - Member guidance /education.
- Accurately log all enquiries for statistical and reporting purposes Understand and effectively convey Scheme Benefits, Rules, Business Processes
Education
No Degree - Secretarial Studies And Office Administration
ET Training Centre
Cape Town 01.2009 - 12.2009
High School Diploma -
Cape College
Cape Town 01.2008 - 12.2008
Skills
Interpersonal communication skills
undefinedRefrences
1. Name: Shana Retief
Company: Boldr
Email : sretief@boldrimpact.com
Tel: +27 78 620 9991
2. Mr R Mayer (Team Leader)
Metropolitan Health Group (Bankmed)
St Georges Street
Cape Town
8000
Tel: (021) 480-6722
083 70490479
Email: rmeyer@qualsa.co.za
Timeline
Sales Representative
BoldR- Tranzact Department
10.2022 - 12.2022
Office Administrator
Lemuka Contractors
02.2020 - 11.2021
Non - Clinical Consultant
Metropolitan Health Group
11.2013 - 11.2019
Client Service Agent
Bankmed
06.2010 - 10.2013
No Degree - Secretarial Studies And Office Administration
ET Training Centre
01.2009 - 12.2009
High School Diploma -
Cape College
01.2008 - 12.2008
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