Vuyokazi Mbobo
Durban
Summary
Good recordkeeping and report writing abilities. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Call Center Agent, Inbound
CCI
09.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Pharmacy Student
Joint Medical Holdings
03.2019 - 02.2020
- Supported pharmacy team members during high-volume periods, contributing to a positive work environment and increased productivity.
- Reduced risk of medication errors by conducting thorough drug utilization reviews, identifying potential interactions or contraindications.
- Increased efficiency of prescription processing by effectively utilizing pharmacy software systems for data entry and label generation.
- Stayed current on latest pharmaceutical advancements by attending continuing education classes and professional seminars, enhancing knowledge of industry trends.
- Played a crucial role in the implementation of new pharmacy procedures and technologies, ensuring seamless integration into daily operations.
- Streamlined medication dispensing process by implementing an efficient workflow system, resulting in reduced waiting times for patients.
Education
Bachelor of Social Science - Humanities
University of KwaZulu-Natal
Durban, South Africa 04.2001 -
Skills
Problem-solving skills
Customer communications
Call Center Operations
Customer Education
Leadership Skills
Certification
House Committee Chairperson
Timeline
Call Center Agent, Inbound
CCI
09.2020 - 11.2021
Pharmacy Student
Joint Medical Holdings
03.2019 - 02.2020
Bachelor of Social Science - Humanities
University of KwaZulu-Natal
04.2001 -
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