Vuyo Tselapedi

I am a dedicated WFM professional eager to create and implement successful strategies to improve organizational efficiency. Hold a BA in Public Management and Governance from the University of Johannesburg. Have amassed experience in junior management positions in years of employment and have now moved into the workforce Management (WFM) space , looking for the next opportunity. The main objective is to utilize WFM data analysis to provide insights into operations and to ensure that all SL agreements are reached. Posses strong communication and interpersonal skills and committed to pursuing best practices related WFM management and its functions within the organization. Focused on maintaining optimal coverage and service levels. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets, and produces forecasts. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 6+ months of experience in workforce space.

• Lindo Hlongwane, Ison xperiences WFM manager , 011 767 4000 / 060 9833393
• Ndivhuwo Mbave, Ison xperiences Vodacom customer care Contact Centre Manager, 011 767 4000 / 082 821 2209
• Tebogo Ramotshela, Ison xperiences Vodacom customer care Team leader, 011 767 4000 / 068 065 3460
• Angelene Geldenhuys, HR Administrator West and Cement Bricks, 011 851 1028
• Sifiso Shongwe, The Empowering Institute (Sales Manager), 011 763 8111/ 079 360 5441
• Lerato Khoza, Co-owner Mthokozisi 121 Investments, 013 752 6960/ 071 363 4578