Vuyiswe Maxengana
Daveyton
Summary
A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence. Seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success. Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets. Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
CCTV Operator
Vagle and associates
Dunkled West
08.2022 - 04.2024
- Maintained accurate records and reports of all surveillance activities conducted during shifts
- Utilized advanced camera systems to identify and track suspicious activity in real-time
- Continuous monitoring of live feeds to ensure site security and safety protocols are upheld
- Responded promptly to alarms and alerted authorities to potential security
- Watched both live and recorded video surveillance footage.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Recorded time, date and location of incidents.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
Customer service consultant
Dis-Chem Pharmacy
Farramere
07.2018 - 08.2020
- Collaborated with team members to streamline processes, improving overall customer service experience
- Demonstrated strong problem-solving skills by successfully addressing customer concerns
- Managed high-volume inbound calls, resolving client inquiries promptly and professionally
- Provided exceptional service, ensuring customer satisfaction through eective communication and conict resolution
- Organized and hosted successfully events for the sixty plus loyalty program
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Maintained comprehensive knowledge of product offerings and company policies through continuous learning initiatives such as workshops or webinars.
- Collected and verified application data such as employment histories and financial documentation to determine plan eligibility.
Cashier
Dis-Chem Pharmacy
Farramere
02.2014 - 06.2018
- Procient in cash handling, counting money, and processing transactions accurately
- Experienced in operating POS systems and handling various payment methods
- Skilled in providing exceptional customer service and resolving issues eectively and eciently
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
National Senior Certificate -
Mabuya High school
Daveyton 01.2008 - 05.2012
Storage and Inventory Management -
University of South Africa
01.2014 - 05.2015
Business Administration - undefined
Service SETA
02.2016 - 05.2017
Skills
Several screen monitoring
Personal Information
- Date of Birth: 07/08/94
- Gender: Female
- Nationality: South African
References
- Dumsile Sibanyoni, Vagle and associates, +27 76 719 2960, Verification Officer
- Ncumisa Gqosha, Dis-Chem Pharmacy, +27695469733, Supervisor
Accomplishments
Drivers license-Code 10(C1) +PrDp
Timeline
CCTV Operator
Vagle and associates
08.2022 - 04.2024
Customer service consultant
Dis-Chem Pharmacy
07.2018 - 08.2020
Business Administration - undefined
Service SETA
02.2016 - 05.2017
Cashier
Dis-Chem Pharmacy
02.2014 - 06.2018
Storage and Inventory Management -
University of South Africa
01.2014 - 05.2015
National Senior Certificate -
Mabuya High school
01.2008 - 05.2012
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