Vuyiswa Nsele

• Handling customers complaints and queries making sure they are resolved
• Update customer meter readings
• Generating bills and helping customers who are financially struggling
• Booking engineer appointments for customers who are off supply and have faulty meter
• Responding to calls and emails requests from clients regarding their bill

Resolved customer inquiries, ensuring satisfaction and timely responses.

Handled complex service issues, providing effective solutions and support

Collaborated with team members to enhance communication and workflow efficiency.

Conducted follow-up calls to ensure customer satisfaction post-resolution of issues.

• Maintained customers satisfaction with forward thinking strategies focuses on addressing customers needs and concerns
• Answered constant flow of customers call with minimal wait times
• Check-in and check-out guests
• Making reservations for guests