Vuyiswa Baqwa
BA Politics And International Relations , Dipl HR Management
Johannesburg
Summary
I am an outspoken and confident individual who is able to adapt and take decisions on the go to
Other areas of expertise:
- Able to maintain confidentiality & professionalism - Willingness to travel independently
- Leadership and Communication
Overview
4
4
years of professional experience
2
2
Languages
Work History
Maintenance Coordinator
New Planet
01.2024 - Current
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Assisted upper management in developing long-term strategies for improving overall plant reliability by providing input based on past experiences.
- Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Developed maintenance reports to assess program success and inform operational decisions.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Administered activations and installations maintenance requests and saw orders through to completion.
- Increased lifespan of critical machinery with proactive approach to preventative maintenance, saving on costly replacements.
- Streamlined communication between maintenance team and other departments, ensuring that all parties were informed of scheduled maintenance and any potential operational impacts.
- Reduced maintenance costs through thorough analysis of repair needs and prioritization of tasks.
Teacher
EMG Education
01.2023 - 12.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Retention Specialist
Merchants
01.2022 - 12.2022
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Customer Service Representative
Vodacom Business
04.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teacher's Assistant
Mulbarton Primary School
01.2021 - 04.2021
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Completed daily reports on attendance and disciplinary performance.
- Taught courses under guidance of senior instructors.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Diploma - Human Resources Management
Coursera
South Africa 04.2001 -
Bachelor of Arts - Politics And International Relations
University of Johannesburg
Johannesburg, South Africa 04.2001 -
Skills
Work order management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maintenance Coordinator
New Planet
01.2024 - Current
Teacher
EMG Education
01.2023 - 12.2023
Retention Specialist
Merchants
01.2022 - 12.2022
Customer Service Representative
Vodacom Business
04.2021 - 12.2021
Teacher's Assistant
Mulbarton Primary School
01.2021 - 04.2021
Diploma - Human Resources Management
Coursera
04.2001 -
Bachelor of Arts - Politics And International Relations
University of Johannesburg
04.2001 -
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