Summary
Overview
Work History
Education
Skills
Languages
Timeline
RegisteredNurse
Vuyelwa Mirriam  Velelo

Vuyelwa Mirriam Velelo

Nursing Assistant/Caregiver/Community healthcare worker
Cape Town ,WC

Summary

Proven Information Desk Attendant at Airports Company South Africa, I excel in customer satisfaction and data entry expertise. Leveraging strong organizational skills and a patient demeanor, I enhanced service delivery and efficiency, significantly contributing to facility security and visitor experience. Skilled in Microsoft Office, I adeptly manage administrative tasks, embodying professionalism and adaptability in dynamic environments.

Professional with experience in public interaction and customer service, prepared for this role. Skilled in providing clear, accurate information and handling inquiries efficiently. Strong focus on team collaboration and achieving results. Dependable, adaptable, and effective in fast-paced environments.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Welcoming clerical professional with Number years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

7
7
years of professional experience

Work History

Information Desk Attendant

Airports Company South Africa
12.2020 - 02.2022
  • Assisted in training new staff members on proper protocols, procedures, and customer service expectations at the information desk position.
  • Developed strong rapport with repeat customers through consistent excellence in service delivery.
  • Enhanced customer satisfaction by providing accurate and timely information on services, facilities, and events.
  • Assisted visitors in finding their desired destination within the facility for a seamless experience.
  • Utilized various software applications proficiently for efficient completion of administrative tasks such as updating records, data entry, and scheduling.
  • Supported marketing efforts by distributing promotional materials to interested visitors, contributing to increased awareness of events and offerings within the facility.
  • Managed incoming phone calls, efficiently directing callers to appropriate departments or personnel.
  • Collaborated with team members to address visitor concerns promptly and effectively.
  • Maintained an organized and updated information desk area, contributing to a professional environment.
  • Increased efficiency in managing visitor flow by implementing effective crowd control techniques during peak hours.
  • Contributed to overall facility security by monitoring visitor access and reporting any suspicious activities to management.
  • Promoted available services within the venue by engaging with visitors proactively and sharing relevant information tailored to their needs or interests.

Elderly Caregiver

Mark Nicol
03.2015 - 07.2020
  • Delivered kind and empathetic care to aging clients.
  • Cleaned house and managed laundry tasks.
  • Facilitated personal hygiene activities like bathing, grooming, and dressing.
  • Provided daily living assistance to clients, enhancing self-esteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
  • Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
  • Facilitated mobility, aiding residents in moving around to promote physical health.
  • Assisted with personal care tasks, preserving residents' dignity and promoting independence.
  • Ensured dietary requirements were met through meal preparation.

Education

Certificate - Community Healthcare Worker

Glen Lilly Nursing College
Cape Town

Certificate - Nursing Assistant

Robin Trust Training College
Cape Town
03.2014

Certificate - Computer Literacy

AMA Africa Tikkun
Cape Town
03.2009

Skills

  • Strong organizational skills
  • Patience and composure
  • Reliability and punctuality
  • Maintaining confidentiality
  • Data entry expertise
  • Initiative-taking
  • Time management proficiency
  • Research proficiency
  • Information desk management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Dependability
  • Customer Satisfaction
  • Flexibility
  • Customer and client relations
  • Detail Oriented
  • Verbal Communication
  • Scheduling appointments
  • Team building
  • Microsoft Office proficiency
  • Computer Literacy
  • Documentation
  • Professionalism
  • Document Preparation
  • Scheduling
  • Adaptability
  • File Management
  • Reception Management
  • Mail handling
  • Office Equipment Operation
  • Telephone Etiquette
  • Problem-solving aptitude
  • Stress Management
  • Information recording
  • Multi-line telephone skills
  • Restock shelves
  • Greet visitors

Languages

Eng
Advanced (C1)

Timeline

Information Desk Attendant

Airports Company South Africa
12.2020 - 02.2022

Elderly Caregiver

Mark Nicol
03.2015 - 07.2020

Certificate - Community Healthcare Worker

Glen Lilly Nursing College

Certificate - Nursing Assistant

Robin Trust Training College

Certificate - Computer Literacy

AMA Africa Tikkun
Vuyelwa Mirriam VeleloNursing Assistant/Caregiver/Community healthcare worker