Vuyelwa Jeanett Dikane

• Facilitated onboarding process for new clients, providing tailored guidance on banking products and services.
• Assisted clients with account inquiries and service requests, ensuring prompt resolution and satisfaction.
• Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
• Conducted regular training sessions for staff on customer service best practices and operational procedures.

-Assisted auditor with sample selection and file retrieval from human resources, ensuring accurate and timely access to required documentation

-Adhere to detailed audit procedures outlined in audit worksheet

-Followed detailed audit procedures in audit worksheet to ensure compliance and thoroughness in audit process

-Coordinated assembly of audit queries and drafted audit report for senior auditor's presentation to partner, facilitating clear communication of findings