Vuyelwa Gladys Mlamla
Gqeberha
Summary
Highly analytical, success orientated and innovative professional with demonstrated success in Commercial Manager, Divisional Operational Manager, and Certificate in Leadership processes that support organisational drivers.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
TFG EC (Baywest)
03.2022 - Current
- Responsible for the overall daily operations of the shop, ensuring efficiency and profitability
- Driving turnover to ensure achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Specialist: Regional Commercial - Coastal
Edcon
09.2019 - Current
- Manage the Administrative function, including related risk assessment and mitigation to ensure control of all processes and achievement of all relevant objectives for the assigned area of responsibility
- To facilitate the implementation and achievement of the strategic objectives for Store Optimization
- Furthermore, to facilitate the execution of the Credit & Financial Services Strategy within the assigned area of responsibility by implementing and maintaining the necessary mechanisms and reporting protocols in order to support the relevant Operations teams to execute the strategy and achieve targets as set
Divisional Operations Manager
Edcon
08.2017 - 09.2019
- To ensure effective implementation of the Chain's Visual, Customer Service and Merchandise Strategies so that the division consistently delivers superior customer service and achieves maximum profitability
Regional Visual Manager
Edcon
02.2015 - 08.2017
Store Manager
Edcon
08.2015 - 02.2017
Departmental Sales Manager
Edcon
08.2014 - 08.2015
Education
General Management and Communication -
University of Free State
12.2008
People Management - undefined
University of Free State
12.2008
Grade 12 - undefined
Siyakhula High School
12.1997
Skills
- Analytical thinking
- Attention to detail
- Building organisational capability
- Business acumen
- Financial management
- Information search
- Planning and organising
- Problem solving
- Change leadership
- Coaching and developing others
- Customer insight and focus
- Decision making
- Performance focus
- Relationship Building and Networking
References
- Donne Anyster, Jet Chain Visual Manager, 0721841897
- Dewald Kraft, Divisional Manager Commercial, 0743361250
- Ronell Speelman, Regional Operations Manager, 0783297388
Additionalinfo
True, Code B
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Xhosa
Advanced (C1)
Timeline
Store Manager
TFG EC (Baywest)
03.2022 - Current
Specialist: Regional Commercial - Coastal
Edcon
09.2019 - Current
Divisional Operations Manager
Edcon
08.2017 - 09.2019
Store Manager
Edcon
08.2015 - 02.2017
Regional Visual Manager
Edcon
02.2015 - 08.2017
Departmental Sales Manager
Edcon
08.2014 - 08.2015
People Management - undefined
University of Free State
Grade 12 - undefined
Siyakhula High School
General Management and Communication -
University of Free State
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