Supervisor
Vuyani Given Pepu
Field Service Specialist
Bloemfontein
Summary
I have been in the telecommunications industry for over 18 years. I am highly knowledgeable with regards to processes and requirements in fibre Optic, Copper cables and Transmission Equipment.
Experienced with diagnosing and resolving technical issues in field settings. Utilizes strong analytical skills to troubleshoot complex problems and ensure operational efficiency. Track record of leveraging technical expertise and effective communication to enhance team performance and customer satisfaction.
Field service professional with strong technical skills and track record of delivering high-quality results. Proven ability to adapt to changing needs and work effectively in team environments. Skilled in troubleshooting, maintenance, and customer support. Known for reliability, problem-solving, and focus on achieving operational goals.
Overview
18
18
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Field Service Specialist
Broadband Infraco
11.2011 - Current
- Supported continuous improvement efforts within the organization by identifying opportunities for streamlining operations or enhancing services offered to clients.
- Conducted regular safety training sessions for team members, promoting a culture of workplace safety and minimizing risk of accidents or injuries.
- Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in the field.
- Conducted thorough equipment inspections to identify potential problems, proactively addressing them before they escalated into costly repairs.
- Provided expert technical support to clients, ensuring timely resolution of issues and fostering long-term relationships.
- Mentored junior technicians in best practices and procedures, contributing to the development of a skilled workforce capable of delivering excellent service consistently.
- Implemented preventative maintenance schedules, reducing the frequency of equipment failures and increasing customer satisfaction.
- Optimized workflow processes by implementing new technologies and methodologies, resulting in improved productivity for both technicians and clients.
Technical Officer
Telkom South Africa
11.2007 - 10.2011
- Responsibilities:
- General installation of systems such as SDH, DWDM, repair, maintained.
- Conducted monthly routines on switching equipment and optic fibre cable.
- Checked for breaks.
- High loss joints
- Kept records of performance
- Monitored equipment.
- Linked equipment to the National Network Operation Centre
- Spliced optic fibre cables during the planning phase of new routes, cut-overs, fibre brakes and copper cables.
- Performed feasibility investigations of the links such as DWDM, SDH.
- Performed special investigations on network failures and reoccurring faults on Transmission equipment and optic fibre breaks.
- Fault finding
- Repairs
- Maintenance
- Transmission equipment (SDH, DWDM)
- Tested alarms and batteries during maintenance schedules
- Installed batteries.
- Knowledgeable in FTTH and FFTBs
Education
Diploma - Engineering studies
Durban tech
10.2006
Skills
- fibre optic technology
- DC Power
- Transmission
Diagnostic skills
Remote support
Hardware repair
Network configuration
System installation
Field operations
Service quality
Positive attitude
Customer service
Reading wiring diagrams
Problem-solving
MS office
Teamwork and coordination
Team supervision
Route planning
Technical troubleshooting
Verbal and written communication
Diagnostic testing
Accountability and work ethic
Valid Driver's license
Training and mentoring
Installation and maintenance
Work orders
Repair and installation
Emergency response
Equipment inspection
Technical analysis
05 COURSES
- Jan 2021 — Jan 2021
- Fibre Design Specialist at Lamda
- Oct 2006 — Oct 2007
- Telecommunications cables construction and Maintenance at Telkom Centre ;earning
Certification
Fiber Optic Design Specialist
Interests
Timeline
Fiber Optic Design Specialist
01-2021
Field Service Specialist
Broadband Infraco
11.2011 - Current
Technical Officer
Telkom South Africa
11.2007 - 10.2011
Telecommunication Cables Construction and Maintenance
10-2007
Diploma - Engineering studies
Durban tech