Summary
Overview
Work History
Education
Skills
05 COURSES
Certification
Interests
Timeline
Generic
Vuyani Given Pepu

Vuyani Given Pepu

Field Service Specialist
Bloemfontein

Summary

I have been in the telecommunications industry for over 18 years. I am highly knowledgeable with regards to processes and requirements in fibre Optic, Copper cables and Transmission Equipment.

Experienced with diagnosing and resolving technical issues in field settings. Utilizes strong analytical skills to troubleshoot complex problems and ensure operational efficiency. Track record of leveraging technical expertise and effective communication to enhance team performance and customer satisfaction.

Field service professional with strong technical skills and track record of delivering high-quality results. Proven ability to adapt to changing needs and work effectively in team environments. Skilled in troubleshooting, maintenance, and customer support. Known for reliability, problem-solving, and focus on achieving operational goals.

Overview

18
18
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Field Service Specialist

Broadband Infraco
11.2011 - Current
  • Supported continuous improvement efforts within the organization by identifying opportunities for streamlining operations or enhancing services offered to clients.
  • Conducted regular safety training sessions for team members, promoting a culture of workplace safety and minimizing risk of accidents or injuries.
  • Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in the field.
  • Conducted thorough equipment inspections to identify potential problems, proactively addressing them before they escalated into costly repairs.
  • Provided expert technical support to clients, ensuring timely resolution of issues and fostering long-term relationships.
  • Mentored junior technicians in best practices and procedures, contributing to the development of a skilled workforce capable of delivering excellent service consistently.
  • Implemented preventative maintenance schedules, reducing the frequency of equipment failures and increasing customer satisfaction.
  • Optimized workflow processes by implementing new technologies and methodologies, resulting in improved productivity for both technicians and clients.

Technical Officer

Telkom South Africa
11.2007 - 10.2011
  • Responsibilities:
  • General installation of systems such as SDH, DWDM, repair, maintained.
  • Conducted monthly routines on switching equipment and optic fibre cable.
  • Checked for breaks.
  • High loss joints
  • Kept records of performance
  • Monitored equipment.
  • Linked equipment to the National Network Operation Centre
  • Spliced optic fibre cables during the planning phase of new routes, cut-overs, fibre brakes and copper cables.
  • Performed feasibility investigations of the links such as DWDM, SDH.
  • Performed special investigations on network failures and reoccurring faults on Transmission equipment and optic fibre breaks.
  • Fault finding
  • Repairs
  • Maintenance
  • Transmission equipment (SDH, DWDM)
  • Tested alarms and batteries during maintenance schedules
  • Installed batteries.
  • Knowledgeable in FTTH and FFTBs

Education

Diploma - Engineering studies

Durban tech
10.2006

Skills

  • fibre optic technology
  • DC Power
  • Transmission

Diagnostic skills

Remote support

Hardware repair

Network configuration

System installation

Field operations

Service quality

Positive attitude

Customer service

Reading wiring diagrams

Problem-solving

MS office

Teamwork and coordination

Team supervision

Route planning

Technical troubleshooting

Verbal and written communication

Diagnostic testing

Accountability and work ethic

Valid Driver's license

Training and mentoring

Installation and maintenance

Work orders

Repair and installation

Emergency response

Equipment inspection

Technical analysis

05 COURSES

  • Jan 2021 — Jan 2021
  • Fibre Design Specialist at Lamda
  • Oct 2006 — Oct 2007
  • Telecommunications cables construction and Maintenance at Telkom Centre ;earning

Certification

Fiber Optic Design Specialist

Interests

Supervisor

Timeline

Fiber Optic Design Specialist

01-2021

Field Service Specialist

Broadband Infraco
11.2011 - Current

Technical Officer

Telkom South Africa
11.2007 - 10.2011

Telecommunication Cables Construction and Maintenance

10-2007

Diploma - Engineering studies

Durban tech

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Vuyani Given PepuField Service Specialist