Vuyani Kahlana
Consultant
Fort Beaufort
Summary
Dynamic Client Service Officer with a proven track record at the Department of Labour, excelling in clear communication and complaint resolution. Successfully developed innovative strategies that enhanced client relationships and increased business growth. Committed to fostering a positive work environment through effective training and support, ensuring service standard compliance and operational excellence.
Overview
5
5
Certifications
Work History
Client Service Officer
Department of Labour
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Supported Type projects with advanced skills in document management, customer relations and reporting.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Provided knowledgeable service and support for all customer needs.
Labour Inspector
Department of Labour
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Human Resources Supervisor
Department of Health
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Successfully mediated workplace disputes; preserving strong working relationships among team members.
- Supported organizational growth by actively participating in the recruitment and selection of top talent.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Oversaw payroll processing tasks while maintaining accuracy and adherence to deadlines.
- Optimized recruitment processes through data analysis; reducing time-to-fill metrics significantly.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
Labour Consultant
IxeshaCol PTY LTD
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
Education
Bachelor Of Administration In Industrial Psycholog - Management And Public Administration
04.2010
Industrial psychology (major subject from 1 level to 3).
Human resources (major subject from 1level to 3).
Public Administration (major subject from level 1 to 3).
Business Management from 1 to 2 level
Economics
Skills
Clear communication skills
Persuasive speaking skills
Time management skills
Patience
Stocking and replenishing
Training development aptitude
Service standard compliance
Complaint resolution
Staff education and training
Professional telephone demeanor
Certification
Computer certificate
Contact details
Email address: kahlanavuyani327@gmail.com
Mobile number:
0799703698
Whatsap number:
0799703698
Timeline
TEACHERS CERTIFICATE
07-2026
Family & individual counseling
09-2023
Procurement certificate
08-2022
Computer certificate
08-2020
Client Service Officer - Department of Labour
Labour Inspector - Department of Labour
Human Resources Supervisor - Department of Health
Labour Consultant - IxeshaCol PTY LTD
University of Fort Hare - Bachelor Of Administration In Industrial Psycholog, Management And Public Administration