Summary
Overview
Work History
Education
Skills
Certification
Contact details
Timeline

Vuyani Kahlana

Consultant
Fort Beaufort

Summary

Dynamic Client Service Officer with a proven track record at the Department of Labour, excelling in clear communication and complaint resolution. Successfully developed innovative strategies that enhanced client relationships and increased business growth. Committed to fostering a positive work environment through effective training and support, ensuring service standard compliance and operational excellence.

Overview

5
5
Certifications

Work History

Client Service Officer

Department of Labour
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Supported Type projects with advanced skills in document management, customer relations and reporting.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
  • Provided knowledgeable service and support for all customer needs.

Labour Inspector

Department of Labour
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Human Resources Supervisor

Department of Health
  • Facilitated open communication channels between employees and management, promoting a positive work environment.
  • Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
  • Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
  • Successfully mediated workplace disputes; preserving strong working relationships among team members.
  • Supported organizational growth by actively participating in the recruitment and selection of top talent.
  • Implemented performance management systems to improve employee productivity and job satisfaction.
  • Oversaw payroll processing tasks while maintaining accuracy and adherence to deadlines.
  • Optimized recruitment processes through data analysis; reducing time-to-fill metrics significantly.
  • Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.

Labour Consultant

IxeshaCol PTY LTD
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.

Education

Bachelor Of Administration In Industrial Psycholog - Management And Public Administration

University of Fort Hare , Alice
04.2010

Industrial psychology (major subject from 1 level to 3).

Human resources (major subject from 1level to 3).

Public Administration (major subject from level 1 to 3).

Business Management from 1 to 2 level

Economics

Skills

Clear communication skills

Certification

Computer certificate

Contact details

Email address: kahlanavuyani327@gmail.com

Mobile number:

0799703698

Whatsap number:

0799703698

Timeline

TEACHERS CERTIFICATE

07-2026

Family & individual counseling

09-2023

Procurement certificate

08-2022

Computer certificate

08-2020
Client Service Officer - Department of Labour
Labour Inspector - Department of Labour
Human Resources Supervisor - Department of Health
Labour Consultant - IxeshaCol PTY LTD
University of Fort Hare - Bachelor Of Administration In Industrial Psycholog, Management And Public Administration
Vuyani KahlanaConsultant