Vutomi Vutsulu

• Resolved customer complaints through effective communication and problem-solving, leading to improved customer retention.
• Assisted customers with product
• inquiries and service requests to enhance satisfaction and loyalty.
• Managed customer accounts and processed orders using internal systems.
• Conducted follow-up calls to ensure customer satisfaction after service interactions.
• Training new team members on operational procedures and customer service techniques to ensure consistent service quality.
• Collaborated with cross-functional teams to enhance customer experience initiatives.

Processing products complaints and ensuring compliance

• Processes orders Consignment and direct within SLA exports and local
• Processing credits and returns
• Sending reports monthly from Power B

• Accurate processing standard, consignment, Export and follow-through customer purchase orders into SAP generate orders: acknowledge Pro forma Invoices, delivery notes and Invoices
• Reviewed and acted on daily back order reports to keep customers informed and ensure timely stock delivery.
• Resolving queries within 24 hours
• Ensure SDS automated system is working
• Updating customer details on MDG and ensuring COA'S are sent.
• Conducted annual stock count to maintain accurate inventory levels.
• Coordinated timely financial credit, reinvoicing, consignment, and stock credit processes to ensure customer satisfaction.

• Represents the Company's external and internal customers.
• Processed customer orders according to company regulations.
• Managed online ordering system for customer purchases.
• Identified quality assurance complaints and documented price differentials for mail orders.
• Processed customer orders via CRM, EDI, and Surgicom on SAP.
• Identify quality assurance complaints and write price differentials on mail orders.
• Approved allocation of stock in short supply, managed special pricing quotations, bids, allowances, deductions, and adjustments.
• Analyzing credit report from power BI and sending to the team weekly

• Overall accountability for the logistics function, ensuring customers' expectations and drivers are correctly instructed to carry out successful and efficient deliveries.
• Manage current customer accounts within the respective business units.
• Coordinate delivery schedules with the Execution Desk.
• Provided shipment rate quotations for customers and set up shipments based on customer requests.
• Processing of customer instructions and invoicing accurately and quickly via the company's fleet management software.
• Excellent multitasking skills within the workspace as well as computer software programs.
• Tracking status updates to customers
• Provide exceptional customer service to customers and carriers.
• Resolved customer and carrier issues promptly, enhancing satisfaction and maintaining service quality.
• Handled customer inquiries via telephone, responding professionally and efficiently to ensure timely support.
• Manage third party suppliers such as depots, shipping lines and logistics services.
• Recognize and work within the winning behaviors of the organization and display high standards of integrity and professionalism.