Vutlhari Mkhavele
Information Technology
Centurion
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
IT Support Specialist
G4S
Centurion
06.2019 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Junior IT Support Technician
Cartrack
Johhanesburg
07.2017 - 06.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Completed inventory counts and organized supplies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
Education
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
Johannesburg, South Africa 04.2001 -
Skills
CCTV
O365
TCP/IP
LAN/WAN
Google Admin
Certification
MCSA, Windows 10
Timeline
IT Support Specialist
G4S
06.2019 - Current
Junior IT Support Technician
Cartrack
07.2017 - 06.2019
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
04.2001 -
MCSA, Windows 10
MCSE Win Server 2019
Azure Fundamentals (AZ-900) - Microsoft.
Azure Administrator
Azure Security Engineer Associate
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