Overview
Work History
Education
Skills
Timeline
Generic

Vutlharhi Cecilia Hlongwane

Administrator
Johannesburg,GP

Overview

1
1
Language
10
10
years of post-secondary education
3
3
years of professional experience

Work History

Administrative Assistant

Boston City Campus And Business College
Johannesburg
06.2018 - 01.2021
  • Managed accounts payable and receivable for Type office grossing $Amount per year.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Managed Software databases converting complex data into easy-to-interpret data.
  • Maintained complex digital filing system for financial information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Performed research to collect and record Type data.
  • Monitored Job title's work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using Software to facilitate on-time payment.
  • Maintained staff directory and company policy handbook for human resources department.
  • Offered office-wide Type software support and training, including troubleshooting issues and optimizing usage.
  • Scheduled office meetings and client appointments for team of Number professional Job titles.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Created detailed expense reports and requests for capital expenditures.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Software and prepared presentations in Software for maximum impact and results.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Created PowerPoint presentations for business development purposes.

Call Center Agent

Landau Attorneys
Johannesburg
01.2018 - 05.2018
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Trained Number new hires to process returns, exchanges and telephone orders, boosting customer satisfaction Number% in Year.
  • Entered customer information into customized computer system with Software to document and organize client records.
  • Established and fostered strong Type and Type relationships through application of excellent interpersonal skills.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Created databases and spreadsheets to improve inventory management accuracy Number%.
  • Addressed escalated customer service issues sent from Type and Type teams to save customer relationships.
  • Maintained user account data by initiating account access and establishing in database.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.

Education

High School Diploma -

Russell Bungeni High School
Limpopo
01.2006 - 12.2012

Diploma - Marketing Management

Central Johannesburg College
Park Town
01.2016 - 12.2018

Skills

Travel planning

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Timeline

Administrative Assistant

Boston City Campus And Business College
06.2018 - 01.2021

Call Center Agent

Landau Attorneys
01.2018 - 05.2018

Diploma - Marketing Management

Central Johannesburg College
01.2016 - 12.2018

High School Diploma -

Russell Bungeni High School
01.2006 - 12.2012

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Vutlharhi Cecilia Hlongwane Administrator