Koketso Lucas Nkadimeng
Business Development Manager
Centurion
Summary
I am a self-motivated individual who possesses great leadership and management skills and able to work under pressure. I am deadline driven, persistent, eager to learn, attention to detail and open for new ideas. Good interpersonal skills, softskills, communication skills, analysis skills and able to work well in a team. I believe I can add tremendous value within your organization.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Absa Insurance Company
08.2023 - Current
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Generated new business with marketing initiatives and strategic plans.
- Relationship and Contract management ensuring business continuity.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Commercial Regional Broker Manager
OUTsurance Insurance Company
11.2021 - 07.2022
- Created financial dashboards to provide insights into key performance indicators.
- Maintained compliance with all regulatory requirements, minimizing risk exposure for both clients and the company.
- Facilitate achievement of set targets in the region and by driving sales performance at all times.
- Communication of agreed targets to OUTsurance Brokers within the regions
- Implemented efficient processes within the brokerage firm, streamlining operations and improving overall efficiency.
Internet Sales Manager
OUTsurance
05.2018 - 10.2021
- Ensuring that we meet customer’s fair and reasonable expectations and provide fair outcomes.
- Analysing DATA in preparation for effective coaching and feedback sessions. Ensuring identification of ways to improve team performance and regularly hold motivating one on one sessions where team members learn and grow.
- Manage, lead. support, coach, mentor and develop the Sales Team Managers and Advisors, which will include performance management. Staff engagement and motivation and recruitment and selection process
- Question and challenge peers and Managers where processes and procedures do not meet these expectations and any activity that does not place customer’s interests at heart of how we do business.
- Manage and report on the department key performing areas.
Sales Team Managaer
OUTsurance
09.2016 - 05.2018
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Ensure that team targets are in line with skillset/department and company targets, including but not limited to:
- Audits, Coaching and Target tracking
- Administrative duties, Team Manager Meeting, GEES in the Team and Human Resource Issues.
Education
PGDip in Management Practice - Management Development
Henley Business School
Johannesburg, South Africa 04.2001 -
National Diploma: Business Management - Commerce
South West Gauteng College
Johannesburg 04.2001 -
Senior Certificate (Grade 12/Matric) - Commerce
Phasoane High School
Grootklip 04.2001 -
Skills
references
Mrs. Nerisha Nana- OUTsurance General Manager 082 601 6713
Mr Ramaphela Phahlamohlaka - Absa Insurance Company Head of Sales - 0636724380
Timeline
Business Development Manager
Absa Insurance Company
08.2023 - Current
Commercial Regional Broker Manager
OUTsurance Insurance Company
11.2021 - 07.2022
Internet Sales Manager
OUTsurance
05.2018 - 10.2021
Sales Team Managaer
OUTsurance
09.2016 - 05.2018
PGDip in Management Practice - Management Development
Henley Business School
04.2001 -
National Diploma: Business Management - Commerce
South West Gauteng College
04.2001 -
Senior Certificate (Grade 12/Matric) - Commerce
Phasoane High School
04.2001 -
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