Phillemon Vusumuzi Jones Zondo

Izimbizo

The primary objectives of Izimbizo:

1. Accord the Executive Mayor a platform to account on monies spend, project undertaken and future plans for a financial year or term of office.

2 Provide quality service delivery as outlined by the System Act.

3.To give our communities a platform to participate on governance issues – the people shall govern.

Service Delivery Fridays

Ekurhuleni Metropolitan Municipality adopted Service Standard:

# EM respond to challenges, complaints and all service delivery related matters: # A rapid response platform to unlock challenges

# Assess monthly report from Departments as it relates to service delivery matters # Assess both Capital & Operation Budgets un put system in place where there are bottlenecks

Petitions

# Ensure that Administration respond to issues raised petitioners submitted to Council or relevant structures within the City and or in all Spheres of Government.

Presidential and Premiers Hotline

• Alignment of three spheres of Government Respond to issues raised by the two spheres of Government.
• Escalate issues raised by the communities that are outside our scope BUT needs the attention of Province & National
• Adherence to service standards

Create and Maintain required channels of communication with communities on Walk-ns, telephone queries petitions or any related matters

The objective:Ensure that communities have access to the Executive Mayor; Resolve issues at an early stage; Build good relations between the office and our communities.

Build strong community profiles & strong working relationships with the communities

The objective:

Profile the Executive Mayor within our communities; Ensure that communities take ownership of the programs to avoid vandalism and ensure sustainability; Create a partnership between our communities and the city

• Established strong relationships with clients for improved service delivery.
• Enhanced staff productivity by providing comprehensive managerial support.
• Implemented new filing systems for easy document retrieval.
• Provided high-quality customer service, resulting in increased client satisfaction.

• Implemented innovative strategies for enhanced customer experience.
• Identified opportunities for upselling and cross-selling during interaction with customers increasing revenue generation.
• Collaborated with marketing teams on promotional campaigns enhancing brand visibility.
• Coordinated across departments for seamless service delivery.

• Liaised with clients and stakeholders for effective relationship management.
• Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
• Scheduled appointments and conference calls coordinated seamlessly across different time zones.
• Resolved administrative issues promptly, minimised downtime in operations.
• Streamlined administrative processes to improve office efficiency.
• Facilitated training sessions for new Cllrs, enhanced onboarding experience.
• Managed correspondence, reduced response time by ensuring timely replies.
• Filed documents systematically which increased ease of access when needed.