Vusumuzi Kioma Nkosi

STANDARD BANK

05.2019 - 06.2023

Answering questions about the company's products and services
Client education on company processes, processing orders and transactions
Dealing with clients to determine their financial objectives, risk tolerance, income, expenses, & asset offering
Strategic advice on products, services, coverage & debt management tools
Calling leads for new business
Drove customer retention and maintained customer satisfaction through effective policy management
Data Capturing related to activation of policy covers and escalation of queries beyond my scope of work
Resolving issues and troubleshooting technical problems
Delivering information about a company's offerings and accounts and providing proactive customer outreach
Identifying issues that are hindering the company's success and best possible solution applicable
Evaluate customer spending whether it is increasing or decreasing and identifying factors for those causes
Call ins of new prospects- conversion to clients
Analyse system generated risks in order to identify discrepancies and implement corrective measures in place
Educate stakeholders on compliance and render the required services.2018
Compile a comprehensive report for my superiors and those in need of it
Participated in money laundering campaigns, raising awareness and implications of laws and regulations
Escalate all complex issues that pose a risk to the operations and management
Law enforcement.