Vusimuzi Innocent Nkabinde
Tembisa,Gauteng
Summary
Motivated professional demonstrating strengths in team collaboration and customer engagement. Adapts to changing demands through effective communication and active listening. Committed to fostering positive relationships and contributing to team success.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Hu Handling and Auditing
Pick n pay wear house
Gauteng
01.2018 - I currently work here
- Achieved service time and quality targets.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
Restaurant Manager
Kfc
Gauteng
01.2012 - 12.2016
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Scheduled employees to keep shifts well-staffed.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Educated staff members on procedural and menu changes.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Championed 100% guest satisfaction by providing excellent dining experience.
Cashier
Kfc
Gauteng
11.2003 - 01.2010
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Calculated and provided accurate change to customers after transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
Education
A-Levels - Accounting
Intuthuko katleho secondary school
Vede South Africa 01.1997 - 11.2001
Skills
- Team building
- Customer service
- Employee training
- Food safety compliance
- Financial reconciliation
- Scheduling efficiency
- Inventory management
- Quality control
- Service optimization
- Process improvement
- Communication skills
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Team leadership and motivation
- Commitment to excellence
Languages
English
First language
Afrikaans
Upper intermediate
B2
Zulu
Advanced
C1
Certification
- [Type] Licence
Interests
- Soccer player
Accomplishments
- Investigated, identified and reconciled account discrepancies totalling £[Number] in company savings.
Timeline
Hu Handling and Auditing
Pick n pay wear house
01.2018 - I currently work here
Restaurant Manager
Kfc
01.2012 - 12.2016
Cashier
Kfc
11.2003 - 01.2010
A-Levels - Accounting
Intuthuko katleho secondary school
01.1997 - 11.2001