Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Vusimuzi Oupa Negumela

Pretoria West

Summary

Dynamic Operations Specialist with a decade of experience in Configuration Management, Data Analysis, and Database Management within the Information and Communication Technology sector. Expertise in fostering strong relationships to drive project success, address complex challenges, and implement innovative strategies for continuous improvement. Highly skilled in IT Service Management (ITSM), SQL, HTML, and network hosting identification, with hands-on proficiency in tools such as BMC Remedy, Smart IT, and ServiceNow. Committed to leveraging technical knowledge and collaborative approaches to enhance operational efficiency and deliver exceptional results.

Overview

11
11
years of professional experience
5
5
Certifications

Work History

Administrator: Services (Configuration Management)

BCX (Business Connexion)
04.2021 - Current
  • Produce exception reports related to CI identified as not being defined in the CMDB
  • Successfully distribute exception reports related to CI identified as not being defined in the CMDB
  • Actively monitor and verify the quality of information contained on the Service Management Database (SMDB) templates
  • Extract, validate, and maintain accurate data records for revenue, commission, and advisor/client information
  • Identify and resolve discrepancies in commission data, ensuring accuracy and reliability
  • Identify system or process inefficiencies and recommend solutions or enhancements
  • Ensure that information contained on the Service Management Database (SMDB) templates is submitted with a Request for Change (RFC) for completeness and validity
  • Actively participate in the RFC approval process and ensure that all is in alignment with BCX policies and procedures
  • Ensure that changes that do not comply with Configuration requirements are rejected
  • Interface with CMDB data owners and Change initiators on requirements related to the Configuration Management process
  • Escalate identified data inconsistencies related to CI managed in the scope of Configuration Management to the relevant authority level
  • Assist with the training and awareness of the Configuration Management process when new participants are introduced
  • Review and audit data integrity of submissions performed by account configuration administrators
  • Review account configuration administrators' activities in relation to the defined process
  • Escalate any discrepancies to the relevant authority level in alignment with BCX policies and procedures
  • Perform analysis of data submitted on CMDB in relation to conformance requirements
  • Effectively monitor process activities of Configuration Management
  • Escalate any deviations identified to the relevant authority level in alignment with BCX policies and procedures
  • Assist the Manager in delivering on key performance areas related to commissions and reporting
  • Liaise with product providers, and internal teams to address data-related queries
  • Interface With Change Management for Completion of Activities
  • Escalate Inconsistencies in CMDB And Provided System Information
  • Administering and supporting large enterprise IT Service Management (ITSM) platform and solutions like BMC Remedy, Helix and ServiceNow
  • Run Reconciliation reports & Perform Accuracy Amongst all Tool Sets
  • Regularly assess and enhance data management processes to improve efficiency, accuracy, and timeliness of reporting
  • Identify opportunities for continuous process improvement within the data management and reporting workflows
  • Collaborate with internal teams and stakeholders to ensure that reporting aligns with evolving business requirements
  • Normalize Anomalies on CMDB
  • IP Addresses & Subnets Allocation for New Users and Stores
  • Hostname Allocation
  • Network Subnets Allocation
  • Employment Type: Permanent

Developer IT System Analysis

BCX (Business Connexion)
02.2019 - 03.2021
  • SQL Server Reporting Services
  • Retrieve Data from Database
  • Loading, Transformation and Data Extraction
  • Design Data Solutions
  • RRS Domain Development
  • Creating QlikView & Cloud Analytics Report
  • Windows App Development .Net
  • Adjust Bank Files Layouts for Citibank
  • Create & Maintain Reporting Processes
  • Creating Of BPO Flender Reports
  • Resolve IT & Data Issues
  • Provide Delivery Plan & Estimates for Project
  • Building SSRS Reports in SQL & Oracle According to the Client's Request
  • Summarizing Data Using Excel Pivot Tables and Other Excel Functions
  • Developing Stored Procedures Views and Functions on SQL Server 2008 R2
  • Managing, Maintaining and Monitoring Clients Database
  • Making Requested Changes, Updates and Modifications to Database Data
  • Specialized Data Handling
  • Script Generation and Improvements
  • Excel Reporting
  • SSRS Visual Controls
  • Customizing SSRS Reports
  • Deploying SSRS Reports
  • Develop Reports on iReport & Jaspersoft Studio
  • SSRS, SSAS, SSIS
  • Branding Of Dashboards (Crunch)
  • CSS Development
  • Employment Type: Permanent

Junior Developer

Business Connexion (Under NGA)
04.2015 - 01.2019
  • SQL Server Reporting Services
  • Building SSRS Reports in SQL & Oracle According to the Client's Request
  • Customizing SSRS Reports
  • SSRS Visual Controls
  • Deploying SSRS Reports
  • Develop Reports on iReport & Jaspersoft Studio
  • SSRS, SSAS, SSIS
  • Run SQL Scripts According to the Client's Request
  • Employment Type: Internship
  • Reason Of Leaving: End of Internship Program

Vodacom in Store Data Expect

R&S Consulting
11.2014 - 04.2015
  • Mobile Device Setup
  • Data Back-Up & Transfers
  • Software Solutions
  • Employment Type: Contract
  • Reason Of Leaving: Looking for a Permanent Position

Education

Diploma - Information Technology

Damelin
Menlyn, South Africa
04.2001 -

Matric, Senior Certificate -

Hoerskool Pretoria West
Pretoria, South Africa
01.2011

Skills

Configuration Management database tools (Remedy, ServiceNow, Helix)

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Certification

Business Analysis Support Practice Certificate (NQF 5)

References

Sandu, Mjana, Manager: Configuration Management, Sandu.nonyana@bcx.co.za, 073 525 2648, BCX, Dir: 011 266 5912

Timeline

Business Analysis Support Practice Certificate (NQF 5)

03-2023

Administrator: Services (Configuration Management)

BCX (Business Connexion)
04.2021 - Current

Developer IT System Analysis

BCX (Business Connexion)
02.2019 - 03.2021

Junior Developer

Business Connexion (Under NGA)
04.2015 - 01.2019

Vodacom in Store Data Expect

R&S Consulting
11.2014 - 04.2015

Diploma - Information Technology

Damelin
04.2001 -

Matric, Senior Certificate -

Hoerskool Pretoria West

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