Elias V. Mokgapa
Polokwane
Summary
Highly motivated retail professional with over 10 years of experience in sales, customer service, merchandising, and inventory management. Proven track record of exceeding sales targets and enhancing customer satisfaction across multiple organizations. Ready to leverage skills and experience to drive growth and success in a new retail role.
Overview
40
40
years of professional experience
Work History
ADR Practitioner/Mediator
Eagle's Administrators & Debt Mediation
Polokwane
02.2014 - 05.2026
- Help disputants define contested issues and clarify facts during mediation sessions.
- Guide disputants through option planning, comparing alternatives and trade-offs carefully.
- Support agreement attempts by facilitating discussions on concerns and next steps.
Sales Assistant
Playmate Polokwane
Polokwane,Pietersburg
03.2011 - 12.2013
- Provided attentive service and resolved shopping queries quickly.
Processed sales accurately and supported store sales targets.
Managed stock levels and arranged merchandising displays to boost floor appeal.
Custodian
ABSA
Polokwane
01.2006 - 01.2009
- Provided customer service by refilling ATMs and handling incidental ATM tasks.
- Balanced ATM cash levels using standby and call-out procedures.
- Maintained ATMs by counting cash, servicing, cleaning, and loading funds.
Administration Clerk
ABSA
Polokwane
01.2003 - 01.2005
- Entered data from multiple source documents into computer systems for storage administration.
- Checked balances and entries against matching paperwork for balance sheet accuracy.
- Reconciled cash counts and balanced transactions to keep records correct.
Sales Advisor
Morkels Furniture
Polokwane
02.2002 - 01.2003
- Educate consumers on suitable products before completing sales transactions.
- Recommend product choices that match consumer needs during telesales calls.
- Handle customer questions and promote current offers to drive purchasing decisions.
Sales Consultant
African Life
Polokwane
01.2002 - 01.2003
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Listened intently to customers to identify upselling opportunities.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Participated in sales training and workshops to amplify skills and leverage productivity.
Duty Manager
The Magic Company Entertainment Center
Polokwane
03.1994 - 01.2002
- Lead day-to-day general operations across administration facilities and support staff coordination.
- Direct branch general office management activities and set consistent administrative standards.
- Own stock control by monitoring inventory and authorising ordering with suppliers.
Floor Attendant/Cashier
Mr Price
Polokwane
01.1990 - 01.1994
- Answered customer item requests and suggested suitable product options at checkout.
- Kept checkout areas clean, tidy, and well organised for smooth service.
- Updated daily records for sales tracking and accurate payment totals.
Floor attendant
Truworths
Polokwane
03.1986 - 01.1990
- Provide customer service, process transactions, and maintain the cleanliness and organization of the store.
- Customer service, stocktaking, merchandising, retailing, stock packing.
Education
Merit Certificate - Computer Literacy
Seshego Commercial & Computer Tech College
Polokwane11.2001
Merit Certificate - Business Management & establishment
Junior Achievement Academy
10.2001
Diploma - Office Administration
Damelin Management College
Polokwane10.1997
Merit Certificate - Modern Supervision
Pietersburg Skills Academy
Polokwane07.1996
Skills
- Oral and written communication
- Prioritization and multitasking
- Ability to work under pressure
- Team collaboration
- Customer service excellence
- Trustworthiness and responsibility
- Time management
- Inventory management
- Transaction processing
- Sales consultancy
- Merchandising expertise
- Computer literacy
Custom Section
EC1 (Code 10)
References
- Ms. Katlego Langa, Personal Assistant, Eagle administrators & debt mediation, Polokwane, 0152957512, 0662353692, 0715234612
- Ms. Thandi Moshapo, Controller, ABSA Cash center Polokwane, Polokwane, 0152983955, 0825880977, 0825620011
- Ms. Pheladi, Manageress, John Craig, Louis Trichardt, Louis Trichardt, 0152901289, 0656446241
- Mr. Sakies Johannes Papo, SAPS Librarian, SAPS, Polokwane, 0724743984
Timeline
ADR Practitioner/Mediator
Eagle's Administrators & Debt Mediation
02.2014 - 05.2026
Sales Assistant
Playmate Polokwane
03.2011 - 12.2013
Custodian
ABSA
01.2006 - 01.2009
Administration Clerk
ABSA
01.2003 - 01.2005
Sales Advisor
Morkels Furniture
02.2002 - 01.2003
Sales Consultant
African Life
01.2002 - 01.2003
Duty Manager
The Magic Company Entertainment Center
03.1994 - 01.2002
Floor Attendant/Cashier
Mr Price
01.1990 - 01.1994
Floor attendant
Truworths
03.1986 - 01.1990
Merit Certificate - Computer Literacy
Seshego Commercial & Computer Tech College
Merit Certificate - Business Management & establishment
Junior Achievement Academy
Diploma - Office Administration
Damelin Management College
Merit Certificate - Modern Supervision
Pietersburg Skills Academy